Level 1 Support Technician

Creative Solutions Services, LLC; Plano (TX); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a qualified Level 1 Support Technician to join our client's team onsite in Plano, TX. You will provide walk-in and remote end-user support, manage IMAC tasks, and help stage and build systems.

You should have good communication and troubleshooting skills, solid knowledge of Windows and Office, plus familiarity with iOS/Android devices. The role emphasizes customer service and adherence to asset management policies.

Qualifications

• Good communication skills.
• Good analytical / troubleshooting skills.
• Strong working knowledge of MS Windows Operating Systems.
• Working knowledge of MS Office and basic business applications.
• iOS and Android working knowledge.
• Good customer support skills.
• Basic knowledge of networks, telecom, and computing.
• Walk-up and remote support service experience.

Responsibilities

• Provide Install, Move, Add, Change (IMAC), Break-Fix, and End User Support activities as required.
• Stage and build systems.
• Complete special projects as requested.
• Follow Asset Management policy and procedure.

Skills

Good communication

Analytical / troubleshooting

Windows OS knowledge

MS Office knowledge

iOS and Android knowledge

Customer support skills

Networks / telecom basics

Walk-up and remote support

Job description

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 1Support Technician to join their team onsite in Plano, TX and provide walk-in and remote support to users.

Duties and Responsibilities

• Provide Install, Move, Add, Change (IMAC), Break-Fix, and End User Support activities as required
• Stage and build systems
• Complete special projects as requested
• Follow Asset Management policy and procedure

Skills and Qualifications

• Good communication skills
• Good analytical / troubleshooting skills
• Strong working knowledge of MS Windows Operating Systems
• Working knowledge of MS Office and basic business applications
• iOS and Android working knowledge
• Good customer support skills
• Basic knowledge of networks, telecom, and computing
• Walk-up and remote support service experience

Wage Range

The hourly rate for this position is between $20.25 - $27.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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