Level 1 IT Support Pro - Windows, 365 & Devices

JPC Partners; Philadelphia (Philadelphia County); On-site; USD 40,000 - 56,000; Full time

Job summary

JPC Partners in Philadelphia is seeking a Level 1 IT Support Analyst to join a professional services team. You will provide frontline support to attorneys and staff, addressing hardware, software, and connectivity issues.

The role emphasizes customer service, troubleshooting Windows 10/11, Microsoft 365, Outlook, and Teams, plus mobile devices and business apps.

On-site collaboration and an on-call rotation may be required as part of delivering reliable IT services to the firm.

Qualifications

• 2–5 years of hands-on IT support experience in a professional environment.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, and common desktop applications.
• Experience supporting desktops, laptops, printers, and mobile devices in a business environment.
• Familiarity with Active Directory, Entra ID (Azure AD), and user account administration.

Responsibilities

• Provide Level 1 technical support to end users, troubleshooting hardware, software, network connectivity, and application issues.
• Support Windows 11, Microsoft 365 applications, Outlook, Teams, and other business applications.
• Troubleshoot desktops, laptops, monitors, printers, mobile devices, and related peripherals.
• Assist users with password resets, account access, connectivity issues, and basic Active Directory / Microsoft Entra ID administration.

Skills

Customer focus

Strong communication

Troubleshooting

2–5 years experience

Team player

Tools

Windows 10/11

Microsoft 365

Outlook

Teams

Azure AD

Citrix

VPN

Job description

JPC Partners in Philadelphia is seeking a Level 1 IT Support Analyst to join a professional services team. You will provide frontline support to attorneys and staff, addressing hardware, software, and connectivity issues.

The role emphasizes customer service, troubleshooting Windows 10/11, Microsoft 365, Outlook, and Teams, plus mobile devices and business apps.

On-site collaboration and an on-call rotation may be required as part of delivering reliable IT services to the firm.