Systems Administrator at JPC Partners Philadelphia, PA

Comunidade Metodista; Philadelphia (Philadelphia County); On-site; USD 85,000 - 110,000; Full time

Job summary

JPC Partners in Philadelphia, PA is seeking a Systems Administrator to join a team of IT professionals. The role is onsite and focused on maintaining servers, networks, and cloud services for 100% uptime.

You will manage Windows Server, AD, Microsoft 365, Intune/Azure, Citrix, and collaboration tools like Zoom and Teams, while supporting end users and planning upgrades across multiple offices.

Qualifications

• 5+ years of IT systems administration in a fast‑paced environment.
• Advanced Windows Server administration.
• Experience with WAN/LAN/WAPs and cloud SaaS/PaaS/IaaS.

Responsibilities

• Monitor and support infrastructure to maintain uptime.
• Manage network, hardware, and software assets across offices.
• Support remote access (Citrix) and cloud services.
• Liaise with consultants to upgrade and patch systems.

Skills

Windows Server

Network administration

AD / Group Policy

Microsoft 365

Intune/Azure

Meraki

iManage/Aderant

Cybersecurity

Troubleshooting

Customer service

Education

Bachelor's degree

Tools

Citrix

Fresh Service

iManage

Aderant

Zoom

Teams

Job description

Systems Administrator job at JPC Partners. Philadelphia, PA. JPC Partners is looking for a Systems Administrator.This onsite role willwork with a team of IT professionals responsible for supporting end users with technology issues.

Essential Duties and Responsibilities

• Monitor and support the firm’s technology infrastructure, including servers, firewalls, routers, access points and switches in order to maintain 100% systems uptime.
• Liaise with the firm’s consultants regularly to ensure the firm’s infrastructure is maintained, upgraded, and
• patched.
• Manage and maintain the firm’s network, including the WAN, LANs and wireless networks of all offices in order to maintain 100% network uptime.
• Recommend and plan infrastructure upgrades, replacements and refreshes when needed.
• Manage and maintain inventory of the firm’s infrastructure, including warranties, support contracts, and end of life dates.
• Manage the firm’s cloud systems, including Microsoft 365 and the document management system, iManage.
• Manage and maintain the firm’s current remote access system(Citrix).
• Liaise with the firm’s accounting software company (Aderant) to ensure the firm’s financial platform is
• maintained, upgraded, and patched.
• Support and assist in the management of the firm’s cloud-based VOIP phone system (Zoom) and AV conference and meeting platform (Teams).
• Support firm desktop applications including Windows 11, Microsoft Office 365, iManage, Aderant, and Citrix.
• Manage network printer/copier setup and changes.
• Utilize the Help Desk Call Tracking Service (Fresh Service) to identify and respond to all IT network and infrastructure support requests.
• Support the help desk manager and user support specialists on user IT support requests through Fresh Service as needed.
• Manage all mobile devices connected to firm data, including laptops, phones and tablets, leveraging Microsoft Intune.
• Identify and retire unsupported or soon to be unsupported infrastructure, applications and hardware.
• Facilitate, support and assist in the planning of new technology testing and rollouts.
• Keep up with current IT trends and developments by continuing to develop skills and knowledge.

Knowledge, Skills and Abilities

• 5+ years’ experience capable of making an immediate impact in a rapidly changing, fast-paced work environment.
• Technical and analytical skills required include:
  • Advanced experience with Microsoft Windows Server administration required.
  • Advanced network administration experience (WAN, firewalls, switches, WAPs) required.
  • Knowledge and understanding of network protocols (i.e. TCP/IP, printers and peripherals) and Cloud SaaS, PaaS and IaaS solutions required.
  • Experience with Microsoft Group Policy and Active Directory administration required.
  • Advanced experience with Microsoft 365 administration, including Entra, Intune, and Azure, strongly preferred.
  • Experience with Meraki cloud administration strongly preferred.
  • Knowledge of iManage and Aderant a plus.
• Strong customer service, interpersonal and organizational skills with an ability to communicate effectively with tact and unwavering commitment to internal and end user satisfaction.
• Flexibility, integrity, attention to detail, and an ability to work collaboratively and independently.
• Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.
• Knowledge of cybersecurity, business continuity, and security awareness issues.
• Proven ability to improve IT processes and procedures.
• Regional travel to other offices is occasionally required.
• Working full time (5 days a week) on-site at the Philadelphia headquarters is required.

Education and/or Experience

• Bachelor’s degree is preferred but equivalent training, education and experience demonstrating ability to perform the required duties is, at least, required.
• Experience providing IT support in a law firm or similar professional services environment preferred.
• Microsoft certifications preferred.