Level 1 IT Help Desk Specialist - First Line Support

Entre; Beaumont (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Entre is seeking a Level 1 Help Desk Support Specialist in Beaumont, TX to be the first point of contact for users facing technical issues. You will handle password resets, software questions, and basic connectivity with a customer‑friendly approach.

The role requires foundational IT knowledge, strong communication, and adherence to procedures while escalating complex problems to Level 2 as needed. On‑site work and standard IT support are involved.

Qualifications

• High school diploma or equivalent.
• Foundational knowledge of Windows operating systems and Microsoft 365.
• Ability to troubleshoot basic software, hardware, printers, and connectivity.
• Familiarity with user accounts, passwords, and permissions.
• Strong customer service and clear written/oral communication.
• Ability to follow instructions and explain steps to users.

Responsibilities

• Respond to support requests by phone, email, or ticketing system.
• Create, categorize, prioritize, and update support tickets.
• Reset passwords, unlock accounts, and help sign-ins after verification.
• Assist with software installations, updates, and basic questions.
• Set up and troubleshoot printers, monitors, keyboards, and mice.
• Perform basic network connectivity checks and ipconfig usage.
• Create user accounts and assign basic access in Active Directory.
• Troubleshoot browser issues by clearing cache/cookies and settings.
• Assist with workstation setup and tech orientation for new employees.
• Use remote tools to guide users through troubleshooting.
• Escalate unresolved issues to Level 2 with complete information.
• Communicate ticket status and resolutions clearly.
• Contribute to knowledge base and identify recurring issues.
• Follow security policies and access controls.

Skills

Windows OS

Microsoft 365

Customer service

Troubleshooting

Documentation

Password resets

Multitasking

Verbal and written communication

Education

High school diploma

Tools

Active Directory

Ticketing systems

Remote support tools

Job description

Entre is seeking a Level 1 Help Desk Support Specialist in Beaumont, TX to be the first point of contact for users facing technical issues. You will handle password resets, software questions, and basic connectivity with a customer‑friendly approach.

The role requires foundational IT knowledge, strong communication, and adherence to procedures while escalating complex problems to Level 2 as needed. On‑site work and standard IT support are involved.