Bilingual IT Service Desk Analyst — Remote

CAI; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement

Paid time off

Job summary

CAI is seeking a bilingual Service Desk Analyst to support Spanish and English speaking users. You will provide Level 1 IT assistance via phone, email, or chat, troubleshoot common hardware and software issues, and document all tickets.

Remote, full-time role with morning EST hours. Ideal candidates have 6+ months in a service desk and customer service, a high school diploma, and strong communication skills in both languages. Training and growth opportunities are available at CAI.

Qualifications

• Minimum 6 months in a Service Desk or technical support role.
• Minimum 6 months of professional customer service experience.
• High School Diploma or GED.
• Bilingual in English and Spanish (written and oral).
• Ability to work Weekdays 4:00am–12:30pm EST.

Responsibilities

• Provide Level 1 IT end-user support via phone, email, or chat.
• Diagnose and resolve basic technical issues and document tickets.
• Reset passwords and troubleshoot hardware remotely.
• Escalate unresolved issues with documentation.
• Maintain ticket records and categorize issues.
• Contribute to customer experience through timely responses.
• Work with team leads to meet performance metrics.

Skills

Bilingual English/Spanish

Customer service

Troubleshooting

Education

High School Diploma or GED

Associate degree (preferred)

Job description

CAI is seeking a bilingual Service Desk Analyst to support Spanish and English speaking users. You will provide Level 1 IT assistance via phone, email, or chat, troubleshoot common hardware and software issues, and document all tickets.

Remote, full-time role with morning EST hours. Ideal candidates have 6+ months in a service desk and customer service, a high school diploma, and strong communication skills in both languages. Training and growth opportunities are available at CAI.