Level 1 Desktop Support Analyst

True Group; St. Charles (IL); Hybrid; USD 35,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance (HSA)

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

401(k) with Company Match

Professional Development

Job summary

True Group, Inc. is seeking a Level 1 Desktop Support Analyst to join our St. Charles/Lombard, IL team. You will respond to support tickets, diagnose hardware, software, and networking issues, install hardware and software upgrades, and document configurations.

The role requires 1+ year of experience, a Bachelor's degree or relevant experience, and the ability to learn quickly while working with staff at all levels. Onsite in St. Charles 3 days, Lombard 1 day, and remote 1 day weekly.

Qualifications

• 1+ year of experience as a Desktop Support Analyst
• Bachelor's Degree in Information Technology or related field or relevant experience
• Ability to think through problems and visualize solutions
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Ability to work with all levels of staff within and outside of IT and outside the organization
• A self-starter able to work independently but comfortable working in a team environment
• Good analytical and problem-solving skills
• LAN and WAN experience
• Network security experience a plus
• Willingness to work onsite at the St. Charles office 3 days, the Lombard office 1 day, and remotely 1 day per week.

Responsibilities

• Respond to technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access
• Identify and assist in the resolution of hardware, software, and/or networking issues
• Install new hardware systems, software upgrades, etc.
• Provide technical and/or operational training as needed
• Document hardware configuration information, software configuration administration, network performance and network layouts

Skills

Desktop support

Analytical thinking

Learning quickly

Team collaboration

Problem solving

Education

Bachelor's Degree in Information Technology or related field

Job description

Level 1 Desktop Support Analyst

Location: St. Charles / Lombard, IL

The Level 1 Desktop Support Analyst will join our growing team to help support a variety of client projects.

Responsibilities

• Respond to technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access.
• Identify and assist in the resolution of hardware, software, and/or networking issues.
• Install new hardware systems, software upgrades, etc.
• Provide technical and/or operational training as needed.
• Document hardware configuration information, software configuration administration, network performance and network layouts.

Qualifications

• 1+ year of experience as a Desktop Support Analyst
• Bachelor's Degree in Information Technology or related field or relevant experience
• Ability to think through problems and visualize solutions
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Ability to work with all levels of staff within and outside of IT and outside the organization
• A self-starter able to work independently but comfortable working in a team environment
• Good analytical and problem-solving skills
• LAN and WAN experience
• Network security experience a plus
• Willingness to work onsite at the St. Charles office 3 days, the Lombard office 1 day, and remotely 1 day per week.

The pay range for this position is $35,000 - $40,000 per year and is based on the specific expectations of the role, candidate experience, and overall fit.

All full-time employees are offered True Group’s Comprehensive Benefits Package, which includes:

• Paid Time Off
• Health Insurance, including health savings accounts for eligible plans
• Dental Insurance
• Vision Insurance
• Life Insurance
• Company-Sponsored Short-Term and Long-Term Disability
• Employee Assistance Program
• 401(k) with Company Match
• Professional Development Assistance Opportunities