Level 1 Desktop Support Analyst

True Group; Bartlett (IL); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance (HSAs)

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

401(k) with Company Match

Professional Development Assistance

Job summary

True Group, Inc. is seeking a Level 1 Desktop Support Analyst in Bartlett, IL. The role focuses on resolving hardware, software, and networking issues and providing user support across client projects.

The candidate will join a growing team in Bartlett to support diverse client needs. Responsibilities include handling remote tickets, installing hardware/software, and documenting configurations. The position requires 1+ year of experience and a Bachelor's in IT or related field, with

Qualifications

• 1+ year of experience as a Desktop Support Analyst.
• Bachelor's Degree in Information Technology or related field or relevant experience.
• Ability to learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to work with all levels of staff within and outside IT and outside the organization.
• Willingness to work occasional on-call/weekend hours.

Responsibilities

• Respond to technical support tickets primarily via remote access.
• Identify and assist in resolving hardware, software, and networking issues.
• Install new hardware systems and software upgrades.
• Provide technical and operational training as needed.
• Document hardware configuration, software configuration, and network layouts.

Skills

Problem-solving

Self-starter

Quick learner

Teamwork

Analytical thinking

Education

Bachelor's degree in IT or related field

Job description

Back Level 1 Desktop Support Analyst

Level 1 Desktop Support Analyst

Location: Bartlett, IL

The Level 1 Desktop Support Analyst will join our growing team in Bartlett to help support a variety of client projects.

Responsibilities:

• Respond to technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access.
• Identify and assist in the resolution of hardware, software, and/or networking issues.
• Install new hardware systems, software upgrades, etc.
• Provide technical and/or operational training as needed.
• Document hardware configuration information, software configuration administration, network performance and network layouts.

Qualifications:

• 1+ year of experience as a Desktop Support Analyst
• Bachelor's Degree in Information Technology or related field or relevant experience
• Ability to think through problems and visualize solutions
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Ability to work with all levels of staff within and outside of IT and outside the organization
• A self-starter able to work independently but comfortable working in a team environment
• Good analytical and problem-solving skills
• LAN and WAN experience
• Network security experience a plus
• Willingness to work occasional on-call/weekend hours

The pay range for this position is $35,000 - $40,000 per year and is based on the specific expectations of the role, candidate experience, and overall fit.

Comprehensive Benefits Package includes:

• Paid Time Off
• Health Insurance, including health savings accounts for eligible plans
• Dental Insurance
• Vision Insurance
• Life Insurance
• Company-Sponsored Short-Term and Long-Term Disability
• Employee Assistance Program
• 401(k) with Company Match
• Professional Development Assistance Opportunities