Applications Support Analyst

St. Joseph's/Candler; Savannah (GA); Sur place; USD 48 000 - 62 000; Plein temps

Résumé du poste

St. Joseph's/Candler in Savannah, GA seeks an Application Support Analyst I to proactively anticipate and meet user needs while aligning with regulatory requirements and Strategic Information Systems goals.

The role involves reviewing, analyzing, and modifying application systems, coordinating testing, and facilitating go-live and upgrade activities. You will work closely with Analysts II and III, operations managers, and business units to provide trained support, accurate documentation, and

Qualifications

• Bachelor's degree in Information Technology or equivalent required.
• Final year students may be considered for internship or entry-level.
• Experience in health systems or hospital IT preferred.
• Strong communication and collaboration skills.

Responsabilités

• Provides direct support in use of application software to customers including problem resolution, research of functionalities, responding to questions and staff training.
• Coordinates and provides the implementation of new or upgraded software applications. Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to live date.
• Customizes dictionaries, security levels, menus and screen displays according to request. Maintains current and complete documentation changes for all supported applications.
• Participates on projects as assigned. Attends and actively participates in required meetings. Provides written or oral project or work status reports as required.
• Ability to break down simple to intermediate problems into manageable tasks. Ensures software vendors have the information and resources necessary to resolve application problems.

Connaissances

Problem resolution

Customer support

Documentation

Vendor coordination

Testing

Formation

Bachelor's degree in Information Technology

Bachelor's degree

Final year students may be considered

Outils

Windows OS

Microsoft Office

Description du poste

• Position Summary

  • Focus is to proactively anticipate and meet user needs while adhering to regulatory requirements and SJ/C Strategic Information Systems goals. The Application Support Analyst I demonstrates progressing aptitude or possesses common knowledge of software applications that integrates with those directly being supported. Works closely with Analyst II and Analyst III. Reviews, analyzes, and modifies application systems to include encoding, testing, troubleshooting, user security and access, and installation. The Application Support Analyst I works collaboratively with operations managers, office managers, peers, and business units to evaluate and manage the build, use of applications, and respective interfaces. The Application Support Analyst I is responsible for providing researched answers on systems selection, installation, operation, and on-going support of software applications. Provides general "go-live" and "upgrade" support. Serves as project liaison on smaller assigned projects. Serves as resource for other application support analysts by assisting with responses to functional questions, assisting with troubleshooting and testing scenarios. Utilizes exceptional technical writing, communication, presentation skills, and maintains documentation of all changes and decisions. Maintains open communication with practitioners for consultations and assistance.

• Education

  • Bachelors Degree - Required

  • Information Technology discipline - Preferred

  • Final year students who've worked as interns may be considered

• Experience

  • 1 - 2 Years Health systems functional areas or installing/maintaining computer system applications - Required

  • Formal training in information systems, desktop applications, databases, software development packages, and programming languages - Preferred

  • Successful completion of training on Microsoft Windows operating system, Office applications, and assigned software applications - Preferred

• License & Certification

  • None Required

• Core Job Functions

  • Provides direct support in use of application software to customers including problem resolution, research of functionalities, responding to questions and staff training. Ensures software vendors have the information and resources necessary to resolve application problems. Ensures client requests are properly evaluated and responded to in a timely manner.

  • Coordinates and provides the implementation of new or upgraded software applications. Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to "live" date. Reports problems or issues to vendor and in-house staff during testing to ensure timely resolution. Ensures training has been received for effective application support and end user use.

  • Customizes dictionaries, security levels, menus and screen displays according to request. Maintains current and complete documentation changes for all supported applications.

  • Participates on projects as assigned. Attends and actively participates in required meetings. Provides written or oral project or work status reports as required.

  • Ability to break down simple to intermediate problems into manageable tasks. Ensures software vendors have the information and resources necessary to resolve application problems. With assistance from Analyst II/III, coordinates with clients and peers to enhance system functionality while understanding the possible ramifications to the client's business processes and Information Services. Effectively communicates system issues to vendors, co-workers, and senior analysts when appropriate.