Lessons Advisor: Hybrid/Remote, Elevate Music Lessons

AVDG LLC; Brownsburg (IN); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Additional compensation for bilingual Spanish-speaking candidates

Job summary

AVDG LLC is seeking a Lessons Advisor to support and grow Guitar Center's Lessons program. You will manage inbound and outbound calls, coordinate lesson schedules, and deliver excellent customer service.

This role may be performed in a hybrid, remote, or on-site environment based on business needs. Strong communication skills and a passion for music are essential, with bilingual Spanish-speaking skills preferred for additional compensation.

Responsibilities

• Handle inbound and outbound calls related to Guitar Center Lessons.
• Advertise and promote Guitar Center Lessons to prospective and existing customers.
• Schedule students with appropriate instructors based on availability, skill level, and goals.
• Research students and instructors to ensure accurate placement and follow-up.
• Manage lesson-related cases, questions, and issue resolution.
• Stay up to date on processes, systems, tools, and Guitar Center brand standards.
• Accurately document customer interactions in internal systems.
• Collaborate with store teams, instructors, and internal partners to support lesson growth and customer satisfaction.

Skills

Strong communication and customer service skills

Ability to manage multiple systems and tasks simultaneously

Comfortable with outbound calling and consultative conversations

Passion for music, education, or the Guitar Center brand

Bilingual Spanish-speaking skills preferred

Job description

AVDG LLC is seeking a Lessons Advisor to support and grow Guitar Center's Lessons program. You will manage inbound and outbound calls, coordinate lesson schedules, and deliver excellent customer service.

This role may be performed in a hybrid, remote, or on-site environment based on business needs. Strong communication skills and a passion for music are essential, with bilingual Spanish-speaking skills preferred for additional compensation.