Lesson Advisor

AVDG LLC; Kansas City (MO); Hybrid; USD 24,796 - 38,572; Full time

Benefits offered by this job

Bilingual pay differential

Flexible work arrangement

Job summary

Guitar Center is hiring a Lessons Advisor to support and grow the Lessons program by handling inbound and outbound calls, coordinating lesson schedules, and delivering excellent customer service. This role may be performed in a hybrid, remote, or on-site environment, based on business needs and eligibility.

Ideal candidates possess strong communication and customer service skills, comfort with multiple systems, and a passion for music.

Qualifications

• Excellent communication and customer service skills.
• Ability to manage multiple systems and tasks.
• Comfortable with outbound calling and consultations.
• Passion for music or Guitar Center brand.

Responsibilities

• Handle inbound and outbound calls for Guitar Center Lessons.
• Promote Guitar Center Lessons to customers and prospects.
• Schedule lessons with instructors based on availability.
• Research students and instructors for placement accuracy.
• Manage lesson-related cases and inquiries.
• Stay updated on processes, systems, and brand standards.
• Document customer interactions in internal systems.
• Collaborate with store teams and internal partners.

Skills

Strong communication

Customer service

Multitasking

Outbound calling

Bilingual Spanish

Job description

Location: Hybrid, Remote, or On-Site

Employment Type: Full-Time

Pay: Competitive hourly rate

Pay Differential: Additional compensation for bilingual Spanish-speaking candidates

Position Summary

The Lessons Advisor supports and grows Guitar Center's Lessons program by managing inbound and outbound calls, coordinating lesson schedules, and delivering excellent customer service. This role may be performed in a hybrid, remote, or on-site environment, based on business needs and eligibility.

Key Responsibilities

• Handle inbound and outbound calls related to Guitar Center Lessons
• Advertise and promote Guitar Center Lessons to prospective and existing customers
• Schedule students with appropriate instructors based on availability, skill level, and goals
• Research students and instructors to ensure accurate placement and follow-up
• Manage lesson-related cases, questions, and issue resolution
• Stay up to date on processes, systems, tools, and Guitar Center brand standards
• Accurately document customer interactions in internal systems
• Collaborate with store teams, instructors, and internal partners to support lesson growth and customer satisfaction

Qualifications

• Strong communication and customer service skills
• Ability to manage multiple systems and tasks simultaneously
• Comfortable with outbound calling and consultative conversations
• Passion for music, education, or the Guitar Center brand
• Bilingual Spanish-speaking skills preferred (eligible for pay differential)
• Opportunities to work hybrid, remote, or on-site, depending on role requirements and business needs
• For remote roles: ability to work in a quiet, distraction-free environment with reliable internet

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

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