Music Lessons Specialist

The Guitar Center Company; Kansas City (MO); Hybrid; USD 17,000 - 28,000; Full time

Job summary

A leading music retailer is seeking a Lessons Advisor to manage lesson schedules and provide excellent customer service. This role involves handling calls related to lessons, promoting offerings to customers, and scheduling based on student needs. Candidates should have strong communication skills and a passion for music. Bilingual Spanish skills are preferred for additional compensation. This position offers hybrid, remote, or on-site working options depending on eligibility and business needs.

Qualifications

• Ability to work in a quiet, distraction-free environment with reliable internet.
• Comfortable with consultative conversations.
• Eligible for pay differential if bilingual in Spanish.

Responsibilities

• Handle inbound and outbound calls related to Guitar Center Lessons.
• Advertise and promote Guitar Center Lessons to customers.
• Schedule students with appropriate instructors.
• Manage lesson-related cases and issue resolution.
• Collaborate with store teams and instructors to support lesson growth.

Skills

Strong communication and customer service skills

Ability to manage multiple systems and tasks simultaneously

Comfortable with outbound calling

Passion for music

Bilingual Spanish-speaking skills

Job description

A leading music retailer is seeking a Lessons Advisor to manage lesson schedules and provide excellent customer service. This role involves handling calls related to lessons, promoting offerings to customers, and scheduling based on student needs. Candidates should have strong communication skills and a passion for music. Bilingual Spanish skills are preferred for additional compensation. This position offers hybrid, remote, or on-site working options depending on eligibility and business needs.