Lemon Law Case Administrator - Hybrid (Irvine)

WillHire; Irvine (CA); Hybrid; USD 37,195 - 44,083; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Magnit Direct Source on behalf of Toyota is hiring a Customer First Administrator Tech for a 12-month contract in Irvine, California. The role pays $27.00–$32.00 per hour and includes benefits like Medical, Dental, Vision, and 401K.

The Customer Service Operations team supports the Regional Customer First team with lemon law case processing. Responsibilities include preparing acknowledgment letters, gathering documents, and entering data into Salesforce and Toyota platforms.

Qualifications

• Top candidates are motivated, organized, and effective in a team environment.
• Strong communication and time management skills required.
• Basic proficiency with Word, Excel, and Teams.

Responsibilities

• Prepare and distribute lemon law acknowledgment letters.
• Request repair orders and sales documents from Toyota dealerships.
• Enter repair history and case details into Salesforce and Toyota’s Guest Experience Platform.
• Route customer cases to the appropriate regional team members.
• Assemble and organize documents for Toyota HQ and the Legal Department.
• Partner with dealer personnel, district managers, and field technical specialists.

Skills

Motivated and organized

Strong communication

Time management

Confidentiality

Bilingual Spanish (preferred)

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Magnit Direct Source on behalf of Toyota is hiring a Customer First Administrator Tech for a 12-month contract in Irvine, California. The role pays $27.00–$32.00 per hour and includes benefits like Medical, Dental, Vision, and 401K.

The Customer Service Operations team supports the Regional Customer First team with lemon law case processing. Responsibilities include preparing acknowledgment letters, gathering documents, and entering data into Salesforce and Toyota platforms.