Customer First Administrator, Contingent Worker (1506422)

Toyota North America; San Ramon (CA); Hybrid; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Magnit Direct Sourcing on behalf of Toyota is seeking a Customer First Administrator in San Ramon, CA for a 12-month contract. The role supports the Regional Customer First team with lemon law case processing, including letter preparation and document requests.

The position operates 40 hours per week onsite four days in San Ramon, CA, with potential remote Fridays in the future. Candidates should be organized, communicative, and proficient in Word, Excel, and Teams.

Qualifications

• Candidate will gather dealership documents, analyze repair records, and support the Customer First Department.
• Ideal candidates are highly motivated, organized, and work well in a team.
• Strong communication and time management skills are required.
• Proficiency with Word, Excel, and Teams is expected.
• 40 hours per week, four days onsite in San Ramon, with potential remote Fridays.

Responsibilities

• Prepare and distribute lemon law acknowledgment letters.
• Request repair orders and sales documents from Toyota dealerships.
• Enter repair history and case details into Salesforce and the Guest Experience Platform.
• Route customer cases to regional team members.
• Assemble and organize documents for Toyota HQ and the Legal Department.
• Partner with dealer personnel, district managers, and field technical specialists.

Skills

Communication skills

Time management

Team player

Confidentiality

Spanish bilingual

Tools

Salesforce

Guest Experience Platform

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Magnit Direct Sourcing on behalf of Toyota is currently hiring a Customer First Administrator for a temporary assignment in San Ramon, California.

This is a 12-month contract. The pay range for this role is between $28.00- $33.00/Hr. Benefits: Medical, Dental, Vision, 401K.

Description

• The Customer Service Operations team is seeking a motivated individual to support the Regional Customer First team with lemon law case processing.

Key Responsibilities

• Prepare and distribute lemon law acknowledgment letters.
• Request repair orders and sales documents from Toyota dealerships.
• Enter repair history and case details into Salesforce and Toyota’s Guest Experience Platform.
• Route customer cases to the appropriate regional team members.
• Assemble and organize documents for Toyota HQ and the Legal Department.
• Partner with dealer personnel, district managers, and field technical specialists.

Qualifications

• The Customer First Administrator will gather dealership documents, generate service histories, analyze repair records, and support the Customer First Department at Toyota’s Los Angeles Regional Office in Irvine, CA.
• Ideal candidates are highly motivated, organized, and effective in a team environment.
• Strong communication and time management skills are required.
• Basic proficiency with Microsoft Word, Excel, and Teams is expected.
• This is a 40-hour-per-week role with four days onsite in San Ramon, CA, with the possibility to work remote on Fridays in the future.
• Ability to maintain the highest level of confidentiality.

Added Bonus

• Familiarity with California Lemon Law, including Song-Beverly.
• General automotive knowledge.
• Previous dealership experience.
• Experience in an automotive call center or customer relations role.
• Bilingual Spanish communication skills.

Magnit Direct Source does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Magnit Direct Source support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future.

You should not apply for this role if you will require Magnit Direct Source to assist with immigration support or sponsorship now or in the future.

Magnit is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

QUALIFICATION/LICENSURE

Work Authorization

Preferred years of experience :

0 years

Travel required :

No travel required

Shift timings :

8 AM to 5 PM