Leisure & Hospitality Operations Manager

Placements24; Windsor Park (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Placements24 seeks an experienced Leisure & Hospitality Operations Manager for an on-site role in East London, Eastern Cape, ZA. You will oversee hospitality services across sports venues and leisure facilities, ensuring outstanding guest experiences while driving profitability.

The role requires leadership, budget management, and a strong focus on health, safety, and service excellence in a dynamic event-driven environment. Weekend/evening availability as per event schedules is expected.

Qualifications

• Diploma or Degree in Hospitality Management, Business Administration, or related field.

Responsibilities

• Manage and supervise the operations of hospitality services within sports and leisure facilities.
• Ensure high standards of customer service and guest satisfaction are consistently met.
• Oversee food and beverage operations, including menu planning, inventory management, and quality control.
• Manage retail operations, including stock control, merchandising, and sales performance.
• Develop and implement operational procedures to enhance efficiency and profitability.
• Lead, train, and motivate a team of hospitality and service staff.
• Manage operational budgets, control costs, and monitor financial performance.
• Ensure compliance with health, safety, and hygiene regulations.
• Liaise with event organizers and other departments to ensure seamless service delivery.

Job description

About the Role

Our client, a prominent player in the Leisure & Sports sector, is seeking a dedicated and experienced Leisure & Hospitality Operations Manager. This role, based in East London, Eastern Cape, ZA , is crucial for overseeing the day-to-day operations of hospitality services within sports venues and leisure facilities. You will be responsible for ensuring exceptional customer service, efficient management of food and beverage, retail, and other related services, and driving profitability. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering outstanding guest experiences within a dynamic sports environment. This is an on-site role requiring constant presence to manage operations effectively.

Key Responsibilities

• Manage and supervise the operations of hospitality services within sports and leisure facilities.
• Ensure high standards of customer service and guest satisfaction are consistently met.
• Oversee food and beverage operations, including menu planning, inventory management, and quality control.
• Manage retail operations, including stock control, merchandising, and sales performance.
• Develop and implement operational procedures to enhance efficiency and profitability.
• Lead, train, and motivate a team of hospitality and service staff.
• Manage operational budgets, control costs, and monitor financial performance.
• Ensure compliance with health, safety, and hygiene regulations.
• Liaise with event organizers and other departments to ensure seamless service delivery.

Requirements

• Diploma or Degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in operations management within the hospitality or leisure industry, preferably with exposure to sports venues.
• Proven track record of managing food and beverage, retail, and customer service operations.
• Strong leadership, team management, and interpersonal skills.
• Excellent understanding of financial management, budgeting, and cost control.
• Knowledge of health, safety, and hygiene standards within the food service industry.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong problem-solving skills and a customer-centric approach.
• Must be available to work on-site in East London, Eastern Cape, ZA , including weekends and evenings as required by event schedules.

Benefits

We offer a competitive salary and a comprehensive benefits package. This role provides the opportunity to manage exciting hospitality operations within the Leisure & Sports sector in East London, Eastern Cape, ZA . Be part of a team dedicated to providing top-tier experiences for guests and participants.