Senior Operations Manager - Wellness Centers

Placements24; Riverton (UT); On-site; USD 54,000 - 91,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Leadership development opportunities

Job summary

Placements24 is seeking a Senior Operations Manager for a network of high-end wellness centers based in Upington, Northern Cape, ZA. You will oversee day-to-day operations, optimize service delivery, and drive growth while maintaining the highest standards of safety and client satisfaction.

The role requires a Bachelor's degree in a related field and 8+ years in operations management, with P&L ownership and strong leadership skills.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or Operations Management.
• 8+ years of experience in operations management, preferably in health, wellness, spa, or hospitality.
• Proven budget management and P&L responsibility.

Responsibilities

• Oversee the daily operations of the wellness center, ensuring smooth and efficient service delivery.
• Develop and manage operational budgets, controlling costs and maximizing profitability.
• Lead, train, and motivate a team of center staff, fostering a culture of excellent customer service and teamwork.
• Implement and enforce operational policies and procedures to ensure compliance with health, safety, and service standards.

Skills

Operations management

Budgeting

Team leadership

Customer service

Problem-solving

MS Office

Education

Bachelor's degree in Business Administration, Hospitality Management, Operations Management

Tools

Operational software

Job description

About the Role

Our client, a prominent operator of high-end wellness centers, is seeking an experienced and highly organized Senior Operations Manager to oversee the day-to-day management and strategic development of their facilities. This leadership role requires a proven ability to manage budgets, optimize operational efficiency, lead and develop teams, and ensure the delivery of exceptional client experiences. You will be responsible for upholding the highest standards of service, safety, and operational excellence across all wellness center functions. The ideal candidate possesses a strong background in operations management, ideally within the hospitality, spa, or health and wellness sectors, coupled with exceptional leadership and problem-solving skills. This position is based in Upington, Northern Cape, ZA , and will involve hands-on management of the center's operations. We are looking for a proactive leader committed to driving growth, fostering a positive work environment, and ensuring the continued success and expansion of our client's wellness centers. Your dedication to operational excellence will be key to delivering unparalleled client satisfaction.

Key Responsibilities

• Oversee the daily operations of the wellness center, ensuring smooth and efficient service delivery.
• Develop and manage operational budgets, controlling costs and maximizing profitability.
• Lead, train, and motivate a team of center staff, fostering a culture of excellent customer service and teamwork.
• Implement and enforce operational policies and procedures to ensure compliance with health, safety, and service standards.
• Manage inventory of supplies and equipment, ensuring adequate stock levels and optimal utilization.
• Monitor client feedback and implement strategies to enhance the overall client experience.
• Drive revenue growth through effective operational strategies and by supporting sales and marketing initiatives.
• Develop and manage staff schedules to ensure adequate coverage at all times.
• Conduct regular performance reviews and provide ongoing coaching and development for staff.
• Identify opportunities for operational improvements and implement best practices.

Requirements

• Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or a related field.
• Minimum of 8 years of experience in operations management, with a strong preference for experience in the health, wellness, spa, or hospitality industry.
• Proven track record of successful budget management and P&L responsibility.
• Demonstrated ability to lead, motivate, and manage teams effectively.
• Excellent understanding of operational best practices and customer service principles.
• Strong problem-solving, decision-making, and organizational skills.
• Proficiency in operational software and MS Office Suite.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and staff.
• Willingness to work flexible hours, including weekends and holidays, as needed for operational demands.

Benefits

Our client offers a competitive salary, comprehensive health and wellness benefits, including private medical coverage, and generous paid time off. You will have opportunities for professional growth and development, including leadership training and opportunities to attend industry conferences. This role is based in Upington, Northern Cape, ZA , offering a chance to lead operations in a growing market. Employees benefit from a supportive management structure and a dynamic company culture focused on delivering exceptional wellness experiences. Join a respected leader in the wellness industry and advance your career in operations management.