Legal Workflow Specialist

Global Business Transformation Solutions, LLC (GBTS); Phoenix (AZ); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Workflow Coordinator to support attorneys and staff in a fast‑paced document processing environment. You will coordinate requests, manage workload across shifts, and ensure accurate handoffs to processors, whileupholding service standards.

Based at an Opensity facility, you will leverage MS Office and document management tools, maintain accuracy under pressure, and contribute to ongoing process improvements.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Five+ years of experience in a legal document production environment or legal secretarial role.
• Strong knowledge of legal terminology and familiarity with a law firm environment.
• Proficiency with Document Management Systems and MS Office (Word, Excel, Outlook, PowerPoint).
• Excellent spelling, grammar, proofreading, and communication skills.
• Ability to organize, prioritize, and manage multiple assignments in a deadline‑driven environment.
• Self-directed with initiative and ability to work independently.

Responsibilities

• Provide exceptional customer service to attorneys and staff utilizing the Word Processing Department through professional, responsive, and detail‑oriented communication.
• Manage, monitor, and prioritize workflow during assigned shifts to meet attorney deadlines and service expectations.
• Perform Document Specialist duties as required, based on workload and business needs.
• Coordinate workflow transitions across shifts using Shift Status emails, written instructions, and verbal communication to ensure continuity of service.
• Communicate effectively through work requests, email, telephone, and messaging platforms to support timely and accurate job completion.
• Collaborate with Supervisors and fellow Coordinators to maintain, update, and implement departmental procedures and documentation.
• Escalate operational issues, potential risks, and employee relations concerns to the Supervisor in a timely and professional manner.
• Support additional document processing initiatives, firm projects, and departmental functions as assigned.

Skills

Communication skills

Attention to detail

Ability to work under pressure

Organizational skills

Customer service orientation

Education

Associate degree or equivalent

Tools

Document Management Systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Opensity Solutions is seeking a Workflow Coordinator to support attorneys and staff in a fast‑paced document processing environment. You will coordinate requests, manage workload across shifts, and ensure accurate handoffs to processors, whileupholding service standards.

Based at an Opensity facility, you will leverage MS Office and document management tools, maintain accuracy under pressure, and contribute to ongoing process improvements.