Document Processing & Client Relations Lead

Opensity Solutions; Columbus, Northern (OH, KY); Hybrid; USD 76,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Document Processing Manager to oversee daily operations, coordinate workflow, and distribute workload across the team. This exempt supervisory role directly impacts service delivery and client satisfaction in a rapidly growing environment.

The position requires 3–5 years of supervisory or operations management experience, a Bachelor’s degree or equivalent, and proficiency with document management systems and Microsoft Office.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years of supervisory or operations management experience.
• Experience in legal, professional services, or document production preferred.

Responsibilities

• Oversee daily operations of the document processing department to ensure efficiency and accuracy.
• Coordinate workflow distribution, special projects, and resource allocation across team members.
• Monitor performance and ensure adherence to policies and standards.
• Serve as primary contact for clients and stakeholders regarding document processing needs and deadlines.
• Develop and maintain reporting, dashboards, and metrics to leadership and clients.
• Train and support team members to improve service quality and efficiency.

Job description

Opensity Solutions is seeking a Document Processing Manager to oversee daily operations, coordinate workflow, and distribute workload across the team. This exempt supervisory role directly impacts service delivery and client satisfaction in a rapidly growing environment.

The position requires 3–5 years of supervisory or operations management experience, a Bachelor’s degree or equivalent, and proficiency with document management systems and Microsoft Office.