Legal Services Sales Associate - Onboarding & Growth

Douglass & Runger; Memphis (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

IRA with employer match

Medical Insurance

Vision Insurance

Dental Insurance

Collaborative team

Legal sales program

Job summary

Douglass & Runger is seeking an experienced Sales Associate to conduct initial meetings with prospective clients and educate them about our family law, probate, and estate planning services in Tennessee. You will support onboarding, share firm procedures, and maintain strong client communications from consult through engagement.

The role emphasizes empathy, active listening, and accountability, with data-driven feedback to improve marketing and branding strategies.

Qualifications

• Demonstrated record of success selling professional services.
• Proven track record with, and strong interest in, consultative solution sales.
• Experience with any CRM, particularly reporting.
• Real life experience to give you empathy for the potential clients you meet.
• Knowledge of the legal industry is a plus - but is not required.

Responsibilities

• Meet with prospective clients to learn about their needs and educate them about the firm itself and provide a general description of the firm’s services in their area of need.
• Oversee client onboarding and ensure that the onboarding and provide clear, ongoing communication with the team
• Remain in contact with potential new clients who haven’t yet made decisions about representation and orchestrate helpful, ongoing communications to support them
• Maintain detailed records about potential and onboarded client communications to maintain the firm’s pre-engagement system
• Keep detailed data regarding work to provide the marketing team and owner about the effectiveness of our business strategies and provide possible suggestions for improvement based upon direct interactions
• Always lead with active listening, empathy, and accountability

Skills

Active listening

Empathy

Consultative sales

CRM reporting

Onboarding

Legal industry knowledge

Tools

CRM software

Job description

Douglass & Runger is seeking an experienced Sales Associate to conduct initial meetings with prospective clients and educate them about our family law, probate, and estate planning services in Tennessee. You will support onboarding, share firm procedures, and maintain strong client communications from consult through engagement.

The role emphasizes empathy, active listening, and accountability, with data-driven feedback to improve marketing and branding strategies.