Client Intake Specialist: Empathy-Driven Legal Onboarding

Garza Law Firm; Tennessee; On-site; USD 35,000 - 50,000; Full time

Job summary

A law firm in Tennessee is seeking an Intake Specialist to serve as the primary contact for potential clients. This role requires strong phone communication skills, critical thinking, and the ability to handle high call volumes. Responsibilities include assessing inquiries, scheduling appointments, and providing excellent client service. The ideal candidate is detail-oriented, empathetic, and has a High School Diploma. Fluency in Spanish is a plus. Competitive compensation offered.

Qualifications

• Strong critical thinking to analyze details and identify key issues.
• Engaging phone communication skills.
• Ability to work in a high call volume environment.

Responsibilities

• Engage clients with a personable service experience.
• Schedule and confirm appointments for potential clients.
• Make outgoing calls to prospective clients and manage communication.
• Follow up with clients to minimize lost leads.

Skills

Proficient typing skills

Empathy

Effective communication

Customer service experience

Education

High School Diploma

Tools

Microsoft 365

Job description

A law firm in Tennessee is seeking an Intake Specialist to serve as the primary contact for potential clients. This role requires strong phone communication skills, critical thinking, and the ability to handle high call volumes. Responsibilities include assessing inquiries, scheduling appointments, and providing excellent client service. The ideal candidate is detail-oriented, empathetic, and has a High School Diploma. Fluency in Spanish is a plus. Competitive compensation offered.