Client Engagement & Onboarding Specialist

Lunn Law LLC; Fayetteville (GA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health coverage

401(k) with matching

Life Insurance

Paid Holidays and PTO

Paid Parental Leave

Short-Term Disability

Military Leave

Meaningful work

Process-minded culture

Team environment

Job summary

Lunn Law LLC in Fayetteville, GA seeks a driven Client Engagement Specialist to bridge between potential clients and the firm’s legal team, offering consultative guidance and a warm onboarding experience.

You will follow up with PNCs, map engagement plans, and help secure signed agreements, supporting matters in family law, estate planning, and probate.

This hybrid, full-time role emphasizes empathetic listening, delicate conversations, and process-driven client care that truly changes lives.

Qualifications

• Experience in consultative sales and guiding clients to solutions.
• Comfort discussing delicate personal matters with clients.
• Ability to map engagement strategies and follow a structured onboarding process.
• Demonstrated ability to close gaps between a prospect's problem and a firm performance.

Responsibilities

• Act as the critical bridge for PNCs after guidance is provided by attorneys.
• Actively follow up with potential new clients.
• Create strategic engagement plans for onboarding.
• Secure signed engagement agreements with clients.
• Ensure a warm, thorough onboarding experience for every new client.

Skills

Consultative selling

Relationship building

Lead nurturing

Communication

Follow-up discipline

Job description

Lunn Law LLC in Fayetteville, GA seeks a driven Client Engagement Specialist to bridge between potential clients and the firm’s legal team, offering consultative guidance and a warm onboarding experience.

You will follow up with PNCs, map engagement plans, and help secure signed agreements, supporting matters in family law, estate planning, and probate.

This hybrid, full-time role emphasizes empathetic listening, delicate conversations, and process-driven client care that truly changes lives.