Legal Receptionist & Customer Service

RLS FIRM; Sanford (FL); Presencial; USD 40 000 - 60 000; Tempo integral

Resumo da oferta

A leading customer service firm in Sanford, Florida, is seeking a Client Concierge to enhance the client experience. This role involves managing first impressions, qualifying client leads, and providing empathetic support during critical life events. Ideal candidates should possess strong attention to detail, excellent communication skills, and a commitment to delivering exceptional customer service. Join a dedicated team that values consistent, real, and happy interactions while serving clients across multiple locations.

Qualificações

• Ability to remember personal client details.
• Familiarity with handling serious situations with empathy.
• Experience in customer service or similar roles.

Responsabilidades

• Manage first impressions and set the tone for client interactions.
• Qualify leads and gather necessary information.
• Provide empathetic support to clients during life transitions.

Conhecimentos

Attention to detail

Strong communication skills

Customer service orientation

Ability to manage expectations

Descrição da oferta de emprego

Client Concierge — The First Impression Specialist - Receptionist & Customer Service

Just Another Receptionist Help Wanted Ad… But Not Really.

• Are you the person who remembers the small details—like a client’s grandson’s name or how they prefer their documents sent—without being asked twice?
• Do you have the "hospitality gene"—the innate drive to make people feel taken care of with your words and actions?
• Can you handle a fast-paced environment with a sense of humor, recognizing that law and real estate are serious, but we don’t have to be stuffy?

A-Players Wanted

We’re building a team of A-players to be the frontline of our firm. As the Client Concierge, you aren't just "answering phones." You are the architect of the client experience, whether they are walking in the door or on the phone. You are the first voice a grieving widow hears when she calls about probate, and the reassuring guide to a family buying their first home.

We’re looking for a person, not a set of bullet points. You’ll be working alongside our founder and legal team to ensure that from the first "hello" to the final "thank you," clients feel the difference.

Our culture is built on three core values that shape how we treat clients, our team, and ourselves:

Consistent. Real. Happy.

• Consistent — We prepare early, communicate early, and deliver early.
• Real — Real people, real relationships, no pretense.
• Happy — Humor, balance, and good outcomes.

Where Do I Work?

While you'll be physically based in Sanford, you will serve as the "virtual hub" for clients and team members across all three of our Florida locations.

Your Role: The Client Journey

The Gatekeeper (First Impressions)

You are the "Director of First Impressions." Whether it’s a high-stakes real estate agent or a nervous first-time home‑buyer, you set the tone. You don’t just route calls; you manage expectations and provide immediate warmth.

TL;DR: The Voice of the Firm.

The Air Traffic Controller (Intake & Gatherer)

You’ll manage the flow. You’ll qualify leads, gather the missing puzzle pieces, and set the expectation for them for their next stop on their journey.

TL;DR: Connecting the Dots.

The Emotional Anchor (Customer Service)

Clients are often dealing with major life transitions—buying a home, losing a loved one, or planning for the end of a loved one’s life. You provide consistency, empathy, and the patience required to walk them through a process they may have never been through before.

TL;DR: Professionalism with a Heart.

If This Sounds Like You…

We’re not looking for someone to fill a seat — we’re looking for someone who fits the culture and raises the standard.

Before an offer is extended, you will be asked to arrange reference calls with prior managers and supervisors who can verify your performance.