Legal Ops Leader: AI-Driven Support & Talent Growth

Principal Financial Group; Des Moines (IA); Hybrid; USD 110,000 - 148,000; Full time

Job summary

Principal Financial Group is seeking a Legal Support Service Leader to head a high-performing legal support organization, driving operational excellence, talent development, and innovative service delivery that enables attorneys to focus on strategic legal work.

You will lead Paralegal Analysts and Legal Production Assistants, oversee workload and resource allocation, and partner with attorneys to align service delivery with department objectives.

Qualifications

• 8+ years of legal support, paralegal services, legal administration or equivalent experience.
• 3+ years of people leadership experience with demonstrated success developing teams.

Responsibilities

• Lead, coach, and develop a team of Paralegal Analysts and Legal Production Assistants, fostering a high-performing, collaborative, and service-oriented culture.
• Oversee legal support operations, including workload management, resource allocation, and service delivery across legal practice areas and locations.
• Partner with attorneys and Legal leadership to align support resources, service models, and operational priorities with department objectives.
• Drive continuous improvement initiatives by leveraging process optimization, technology, automation, AI-enabled solutions, and performance metrics to enhance efficiency and effectiveness.
• Ensure quality, compliance, and risk management through the oversight of legal records, confidential information, documentation standards, and legal support work products.

Skills

Legal leadership

People leadership

Team development

Education

Bachelor's degree

Job description

Principal Financial Group is seeking a Legal Support Service Leader to head a high-performing legal support organization, driving operational excellence, talent development, and innovative service delivery that enables attorneys to focus on strategic legal work.

You will lead Paralegal Analysts and Legal Production Assistants, oversee workload and resource allocation, and partner with attorneys to align service delivery with department objectives.