Legal Operations & Workflow Coordinator

Opensity solutions; Phoenix (AZ); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity is seeking a Workflow Coordinator to deliver high quality customer service by coordinating requests and handling administrative responsibilities within the Word Processing Department. You will manage and prioritize workflow across shifts to meet attorney deadlines and service expectations, and collaborate with Supervisors and Coordinators to maintain procedures.

The role requires an associate or secretarial degree or equivalent experience, 5+ years in a legal document production

Qualifications

• 5+ years in a legal document production environment or legal secretarial role.
• Familiarity with legal terminology and law firm environment.
• Advanced proficiency with MS Office and document management systems.
• Excellent spelling, grammar, punctuation, and proofreading skills.
• Ability to organize, prioritize, and manage multiple assignments under deadlines.

Responsibilities

• Provide exceptional customer service to attorneys and staff via phone, email, and messaging.
• Manage, monitor, and prioritize workflow during shifts to meet deadlines.
• Perform Document Specialist duties as needed based on workload.
• Coordinate transitions across shifts to ensure continuity of service.
• Communicate effectively to support timely and accurate job completion.
• Collaborate to update procedures and documentation; escalate issues to supervisor.
• Support additional document processing initiatives and firm projects.

Skills

Customer service

Communication

Organization

Teamwork

Education

Associate degree or secretarial degree

Tools

Document Management Systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Opensity is seeking a Workflow Coordinator to deliver high quality customer service by coordinating requests and handling administrative responsibilities within the Word Processing Department. You will manage and prioritize workflow across shifts to meet attorney deadlines and service expectations, and collaborate with Supervisors and Coordinators to maintain procedures.

The role requires an associate or secretarial degree or equivalent experience, 5+ years in a legal document production