Legal Ops & Workflow Specialist

GBTS; Phoenix (AZ); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity is seeking a Workflow Coordinator in Phoenix, AZ to deliver high quality customer service by coordinating requests and completing administrative responsibilities. This role partners with Coordinators and Supervisors to ensure smooth handoffs and maintain service standards.

Responsibilities include prioritizing workflow, supporting document processing, communicating via email and messaging, and helping update procedures. The position is based at an Opensity Facility in Phoenix.

Qualifications

• Associate degree, secretarial degree, or equivalent combination of education and experience.
• Five or more years of experience in a legal document production environment or legal secretarial role.
• Working knowledge of legal terminology and familiarity with a law firm environment.
• Advanced proficiency with Document Management Systems and Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Strong spelling, grammar, punctuation, and proofreading skills.
• Ability to prioritize multiple assignments in a deadline-driven environment.
• Self-directed with initiative and ability to work independently.
• Excellent communication, interpersonal, teamwork, and customer service skills.

Responsibilities

• Provide exceptional customer service to attorneys and staff through professional, responsive communication.
• Manage, monitor, and prioritize workflow during shifts to meet deadlines and service expectations.
• Perform Document Specialist duties as needed based on workload.
• Coordinate workflow transitions across shifts for continuity of service.
• Communicate via work requests, email, phone, and messaging platforms to ensure timely completion.
• Collaborate with Supervisors and Coordinators to update procedures and documentation.
• Escalate issues to the Supervisor promptly and professionally.
• Support additional document processing initiatives and firm projects.

Skills

Attention to detail

Communication skills

Organizational skills

Self-motivation

Customer service

Education

Associate degree or equivalent

Tools

Document Management Systems

Microsoft Office

Job description

Opensity is seeking a Workflow Coordinator in Phoenix, AZ to deliver high quality customer service by coordinating requests and completing administrative responsibilities. This role partners with Coordinators and Supervisors to ensure smooth handoffs and maintain service standards.

Responsibilities include prioritizing workflow, supporting document processing, communicating via email and messaging, and helping update procedures. The position is based at an Opensity Facility in Phoenix.