Legal Operations Specialist I

Fhnb; Killeen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FCBI is seeking a detail-oriented administrative specialist to handle customer verification requests, deceased claims, and related banking documents. You will review documentation and ensure processing compliance with bank and legal requirements.

Requirements include a high school diploma, being 18+, strong Microsoft Office skills, professional written and verbal communication, teamwork, and the ability to work independently under deadlines. Background checks are required.

Qualifications

• Must have strong customer service skills and communicate professionally (verbal and written).
• Be able to work independently to meet deadlines in a dynamic environment.
• Well-organized with sharp attention to detail.
• Must pass background investigation as per company policy.
• Ability to work effectively in a team and collaborate with internal/external customers.

Responsibilities

• Accurate handling of customer Bank Account Verification requests and related banking documents.
• Review legal documentation and reference laws/regulations to ensure compliance.
• Conduct research and process holds/releases, payments, invoices, and fees as appropriate.
• Complete tasks with minimal errors and manage large volumes of legal documents within timelines.
• Ensure compliance with state, federal, and banking regulations.

Skills

Customer service

Communication

Teamwork

Attention to detail

Independent work

Office equipment

Education

High school diploma

Tools

Microsoft Office

Job description

• High school diploma or equivalent
• At least 18 years of age
• Working knowledge of Microsoft office and general office equipment
• Able to communicate in a professional manner verbally and in writing with internal & external customers as well as teammates & management
• Able to work independently to meet deadlines but remain flexible as assigned job duties may change based on business need
• Well-organized, with sharp attention to detail
• Mental Demands: Work with frequent interruptions; emotional control under stress
• Strong customer service skills (both internal & external customers)
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Accurate handling of customer Bank Account Verification requests, deceased customer claims, customer requests for POD beneficiary information, and incoming department mail
• Review legal documentation provided and reference any relevant laws and regulations to ensure requests and orders are processed in accordance with Bank and legal requirements
• Conduct any necessary research and processes account holds and releases, payments, invoices, and processing fees as appropriate
• Complete assigned tasks with little to no errors and handle a large volume of legal documents in an appropriate amount of time.
• Complete tasks accurately and in a timely manner to ensure compliance with state, federal, and banking regulations.
• Other tasks as assigned

Physical Requirements:

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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