Legal Operations & Process Improvement Analyst

Momentum; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Leadout Capital is seeking a Salesforce-focused Legal Solutions Analyst to join our Legal Operations team in Indianapolis. You will handle case management requests, analyze workflows, and drive improvements across multiple legal business units.

Your work will blend operational delivery with process analysis to boost speed, accuracy, and customer satisfaction. You will build and maintain reports, identify automation opportunities, and partner with stakeholders to close gaps and optimize

Qualifications

• 3–5 years of experience in operations and/or technology services roles.
• Strong ability to work independently in a globally distributed team.
• Excellent organizational skills and attention to detail.
• Ability to translate business needs into clear requirements.

Responsibilities

• Own incoming cases in case management systems and resolve them per SOPs.
• Analyze processes, identify bottlenecks, and suggest improvements.
• Build dashboards and reports to monitor performance and quality.
• Identify automation opportunities and support implementation.
• Collaborate with stakeholders across Legal Operations and IT.
• Support month-end and quarter-end peak periods as needed.

Skills

Analytical mindset

Process improvement

Strong communication

Time management

Education

Degree or equivalent experience

Tools

Sales Cloud

Service Cloud

Tableau

Salesforce reports

Excel/Google Sheets

SQL

Microsoft Office

Google Suite

Job description

Leadout Capital is seeking a Salesforce-focused Legal Solutions Analyst to join our Legal Operations team in Indianapolis. You will handle case management requests, analyze workflows, and drive improvements across multiple legal business units.

Your work will blend operational delivery with process analysis to boost speed, accuracy, and customer satisfaction. You will build and maintain reports, identify automation opportunities, and partner with stakeholders to close gaps and optimize