Legal Operations Analyst: Process & Automation

Salesforce, Inc.

North Carolina

On-site

USD 85,000 - 105,000

Full time

4 days ago

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Job summary

Salesforce is seeking a Legal Solutions Analyst in North Carolina to join the Legal Solutions team within Legal Operations. You will handle incoming requests in case management systems, follow SOPs, troubleshoot, and escalate when needed, while delivering high-quality service across multiple legal processes.

You will analyze workflows, identify bottlenecks, recommend improvements, build reports and dashboards, and explore automation opportunities.

Qualifications

Minimum of three to five years in operations and/or technology services roles.
Ability to work independently in a globally distributed team with limited supervision.
Strong organizational skills, attention to detail, and time management.
Able to map and analyze business processes and translate needs into clear requirements.
Strong analytical mindset with data-driven decision making.
Excellent written and oral communication; professional discretion with confidential information.
Flexibility to work outside standard hours, including some evenings and weekends.

Responsibilities

Own incoming cases in case management systems, following SOPs and escalating as needed.
Be accountable for a subset of legal processes and align work with business objectives.
Build and maintain reports and dashboards to monitor performance and quality.
Document current processes, identify inefficiencies, and analyze root causes.
Identify automation opportunities and support implementation.
Partner with stakeholders and drive process improvements and change adoption.
Conduct quality audits and support month-end and quarter-end peaks.