Legal Operations Analyst — Process & Automation

100 Salesforce, Inc.; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

401(k)

Paid time off

Competitive compensation

Job summary

Salesforce, Inc. is seeking a Legal Solutions Analyst to join the Legal Solutions team within Legal Operations.

You will manage incoming requests in case management systems, analyze processes, and drive improvements that speed delivery and enhance quality across multiple legal business units. You will build reports, perform gap analyses, identify automation opportunities, and partner with stakeholders to implement changes while maintaining data integrity and confidentiality in a fast-paced,

Qualifications

• Minimum of three to five years of experience in operations and/or technology services roles.
• Strong self-management skills in a globally distributed team.
• Ability to map, document, and analyze business processes and translate needs into clear requirements.

Responsibilities

• Own incoming cases in case management systems and resolve them on time per SOPs.
• Build and maintain reports and dashboards to monitor performance.
• Identify automation opportunities and support implementation with stakeholders.

Skills

Case management

Process analysis

Data analysis

Communication

Salesforce

Education

Bachelor's degree

Tools

Salesforce

Tableau

Excel

SQL

Job description

Salesforce, Inc. is seeking a Legal Solutions Analyst to join the Legal Solutions team within Legal Operations.

You will manage incoming requests in case management systems, analyze processes, and drive improvements that speed delivery and enhance quality across multiple legal business units. You will build reports, perform gap analyses, identify automation opportunities, and partner with stakeholders to implement changes while maintaining data integrity and confidentiality in a fast-paced,