Legal IT Help Desk Specialist (Hybrid)

Trustpoint.One; Washington (District of Columbia); Hybrid; USD 52,000 - 58,000; Full time

Job summary

Trustpoint.One seeks two experienced IT Service Desk Specialists to support a leading law firm on a contract basis for approximately three months. These roles require experienced, service-oriented IT professionals who can step into an active help desk environment and provide advanced end-user support with minimal ramp-up time.

The ideal candidates will bring strong troubleshooting skills, confidence with legal technology applications, and the ability to manage a demanding support queue while

Qualifications

• Significant experience in a help desk, desktop support, or end-user technology support role.
• Strong troubleshooting and diagnostic skills, with the ability to independently resolve software and application issues.
• Experience supporting Microsoft Windows and Microsoft Office, particularly Word.
• Familiarity with legal technology applications, especially Litera and iManage, is highly desirable.

Responsibilities

• Respond to incoming phone calls, emails, help desk tickets, and in-person requests for technical assistance.
• Troubleshoot and resolve complex end-user issues involving software, applications, document management systems, and Microsoft Office.
• Provide support for legal technology applications, including Litera, iManage, Microsoft Teams, and other firm-specific software.
• Assist users with document-related issues, including reformatting and troubleshooting Microsoft Word documents and PDFs.
• Log, prioritize, elevate, and monitor support requests through the firm's ticketing system, following issues through resolution.
• Research technical problems, identify root causes, and implement effective solutions.
• Provide guidance and training to attorneys and staff on software functionality and best practices.
• Contribute to the firm's internal technology knowledge base and identify opportunities to improve end-user support.
• Provide additional after-hours support as needed.

Skills

Help desk experience

Troubleshooting

Customer service

MS Office

Communication

Independent work

Tools

Litera

iManage

Microsoft Teams

Word

PDF tools

Job description

Trustpoint.One seeks two experienced IT Service Desk Specialists to support a leading law firm on a contract basis for approximately three months. These roles require experienced, service-oriented IT professionals who can step into an active help desk environment and provide advanced end-user support with minimal ramp-up time.

The ideal candidates will bring strong troubleshooting skills, confidence with legal technology applications, and the ability to manage a demanding support queue while