Legal Tech Support Specialist (Hybrid)

Trustpoint.One; Washington (District of Columbia); Hybrid; USD 52,000 - 58,000; Full time

Job summary

Trustpoint.One seeks two experienced Help Desk Specialists for a contract role with a leading law firm. You will deliver advanced end-user support in a fast-paced environment, handling complex issues with strong customer service and a focus on legal technology tools.

Initial 30 days onsite, followed by a hybrid schedule with three in-office days per week. Shifts include 9:00 AM–5:30 PM and 1:00 PM–8:00 PM, with potential after-hours support as needed.

Qualifications

• Significant experience in a help desk, desktop support, or end-user technology support role.
• Strong troubleshooting and diagnostic skills, with the ability to independently resolve software and application issues.
• Experience supporting Microsoft Windows and Microsoft Office, particularly Word.
• Familiarity with legal technology applications, especially Litera and iManage, is highly desirable.
• Experience supporting Microsoft Teams and PDF applications.

Responsibilities

• Respond to incoming phone calls, emails, help desk tickets, and in-person requests for technical assistance.
• Troubleshoot and resolve complex end-user issues involving software, applications, document management systems, and Microsoft Office.
• Provide support for legal technology applications, including Litera, iManage, Microsoft Teams, and other firm-specific software.
• Assist users with document-related issues, including reformatting and troubleshooting Microsoft Word documents and PDFs.
• Log, prioritize, escalate, and monitor support requests through the firm's ticketing system, following issues through resolution.
• Research technical problems, identify root causes, and implement effective solutions.
• Provide guidance and training to attorneys and staff on software functionality and best practices.
• Contribute to the firm's internal technology knowledge base and identify opportunities to improve end-user support.
• Provide additional after-hours support as needed.

Skills

Help desk experience

Troubleshooting

Customer service

End-user support

Tools

Litera

iManage

Microsoft Teams

Microsoft Word

PDF applications

Job description

Trustpoint.One seeks two experienced Help Desk Specialists for a contract role with a leading law firm. You will deliver advanced end-user support in a fast-paced environment, handling complex issues with strong customer service and a focus on legal technology tools.

Initial 30 days onsite, followed by a hybrid schedule with three in-office days per week. Shifts include 9:00 AM–5:30 PM and 1:00 PM–8:00 PM, with potential after-hours support as needed.