IT Support Engineer – Cloud & Security for Law Firms

Lawgistics Inc; Carlsbad (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Home office stipend

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Company parties

Dental insurance

Free food & snacks

Job summary

Lawgistics Inc. is seeking a full‑time in‑office IT support specialist in California to assist end users with Microsoft Office, printers, and remote access. The role emphasizes customer service, rapid learning, and advancement within a cloud/security‑mired IT outsourcing firm.

We value friendly communication and a proactive attitude. Candidates should have a CSIS-related degree or equivalent IT experience; Microsoft certifications are a plus.

Qualifications

• Bachelor’s degree or associate degree with IT experience as stated in the prerequisites.
• Microsoft certifications are a plus.
• Friendly and professional customer service skills are expected.

Responsibilities

• Assist end users with Microsoft Office and other applications.
• Assist end users with installation of printers, scanners, webcams and other peripherals.
• Troubleshooting remote access issues.
• Provide mobile device support.
• Build new desktop/laptop PCs from image or via automation.
• Work on productivity related PowerShell scripts.
• Support endpoint aspects of projects.
• Manage end user communications for assigned clients.
• Coordinate actions with the Infrastructure Team on assigned clients.
• Occasional work at client premises.

Skills

Customer service

Willingness to learn

Professional demeanor

Communication

Education

Bachelor's degree in computer science / information systems or related

Associate’s degree + 2 years IT experience

Job description

Lawgistics Inc. is seeking a full‑time in‑office IT support specialist in California to assist end users with Microsoft Office, printers, and remote access. The role emphasizes customer service, rapid learning, and advancement within a cloud/security‑mired IT outsourcing firm.

We value friendly communication and a proactive attitude. Candidates should have a CSIS-related degree or equivalent IT experience; Microsoft certifications are a plus.