Legal Intake Specialist

Keller Postman; Lake Mary (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Legal Intake Specialist to be the first point of contact for potential clients. This role is crucial in evaluating claims and ensuring a smooth intake process. Ideal candidates will possess strong sales and communication skills, thrive in a fast-paced environment, and demonstrate compassion and attention to detail. Join a dynamic team dedicated to achieving exceptional results for clients while driving innovation in legal practice. If you are ready to make a meaningful impact in the legal field, this opportunity is perfect for you.

Qualifications

• Experience in customer or client services is preferred.
• Strong communication skills are essential for this role.

Responsibilities

• Evaluate potential client claims and sign up individuals if claims have merit.
• Answer a high volume of inbound calls promptly and professionally.
• Assist with intake schedules for attorneys as needed.

Skills

Sales Skills

Verbal Communication

Interpersonal Skills

Written Communication

Organizational Skills

Time Management

Problem-Solving Skills

Education

1-3 years of customer or client services experience

Job description

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs’ counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Purpose:

The Legal Intake Specialist serves as the first and primary contact for potential clients. Working closely with team leads and management, the Legal Intake Specialist begins the process by evaluating potential client claims and signing up individuals if their claims have merit. This role requires great attention to detail, the ability to multitask in a fast-paced environment, compassion, and follow-through.

The compensation range for this full-time position is $19 to $20 per hour.

Essential Functions:

1. Serve as the primary point of contact, evaluate potential cases based on established criteria, and sign those cases over the phone.
2. Promptly and professionally answer a high volume of inbound calls.
3. Respond to potential clients via phone, email, chat, and text.
4. Coordinate and assist with the intake schedules for attorneys or intake attorneys as needed.
5. Perform client relation responsibilities to ensure customer satisfaction.

Knowledge, Skills, Abilities:

1. Strong sales skills.
2. Strong verbal, interpersonal, and written communication skills.
3. Ability to multitask with interruptions in a fast-paced environment.
4. Good organizational, time management, and problem-solving skills.
5. Ability to exercise flexibility, initiative, good judgment, and discretion.

Education/Experience:

1. 1-3 years of related experience in customer or client services preferred.

Language:

1. Spanish (Preferred)

Keller Postman is an Equal Opportunity Employer. For California Applicants, please find our CRPA information here.

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