Legal Front Desk & Guest Services Coordinator

Kirkland & Ellis; Salt Lake City (UT); On-site; USD 30,000 - 39,000; Full time

Job summary

Kirkland & Ellis is seeking a Guest Services Representative to be the first point of contact for clients, visitors, attorneys, and staff. You will manage calls, greet guests, coordinate conference room reservations, and deliver exceptional customer service in a fast-paced legal setting.

Ideal candidates have about 2 years of relevant experience, with a preference for prior front-desk work in professional services.

Qualifications

• 2 years of relevant experience preferred or equivalent combination of education and work experience.
• Prior reception/front-desk experience in a legal, financial, consulting, professional services or similar client-focused environment is highly preferred.
• Excellent customer service, interpersonal, and communication skills.

Responsibilities

• Answer incoming calls and direct callers to the appropriate person or department.
• Greet clients and visitors in a professional, welcoming manner.
• Schedule conference rooms for attorneys and authorized staff.
• Gather meeting details and ensure accurate information in reservation systems.
• Provide proactive and responsive service to internal and external clients.
• Assist with special projects, mailings and document preparation.

Skills

Customer service

Communication

Multitasking

Organizational skills

Teamwork

Professional demeanor

Under pressure

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

EMS Scheduler

Chrome River

Job description

Kirkland & Ellis is seeking a Guest Services Representative to be the first point of contact for clients, visitors, attorneys, and staff. You will manage calls, greet guests, coordinate conference room reservations, and deliver exceptional customer service in a fast-paced legal setting.

Ideal candidates have about 2 years of relevant experience, with a preference for prior front-desk work in professional services.