Guest Services Representative

Kirkland-; Salt Lake City (UT); On-site; USD 30,000 - 39,000; Full time

Job summary

Kirkland & Ellis is seeking a Guest Services Representative to be the first point of contact for clients, visitors, attorneys, and staff. You will manage calls, greet guests, coordinate conference room reservations, and deliver exceptional customer service in a fast-paced legal setting.

Ideal candidates have about 2 years of relevant experience, with a preference for prior front-desk work in professional services.

Qualifications

• 2 years of relevant experience preferred or equivalent combination of education and work experience.
• Prior reception/front-desk experience in a legal, financial, consulting, professional services or similar client-focused environment is highly preferred.
• Excellent customer service, interpersonal, and communication skills.

Responsibilities

• Answer incoming calls and direct callers to the appropriate person or department.
• Greet clients and visitors in a professional, welcoming manner.
• Schedule conference rooms for attorneys and authorized staff.
• Gather meeting details and ensure accurate information in reservation systems.
• Provide proactive and responsive service to internal and external clients.
• Assist with special projects, mailings and document preparation.

Skills

Customer service

Communication

Multitasking

Organizational skills

Teamwork

Professional demeanor

Under pressure

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

EMS Scheduler

Chrome River

Job description

At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

What You’ll Do

The Guest Services Representative serves as the first point of contact for clients, visitors, attorneys, and staff, helping create a professional and welcoming experience for everyone who enters or contacts the office. This role is responsible for managing incoming calls, greeting visitors, coordinating conference room reservations, and providing exceptional customer service in a fast-paced professional environment. Occasional overtime may be required to support business needs.

Key Responsibilities

• Promptly answer incoming calls and direct callers to the appropriate individual or department.
• Forward messages as requested.
• Respond promptly to internal calls.
• Maintain a professional, courteous, and helpful telephone demeanor.
• Greet clients and visitors in a professional and welcoming manner.
• Determine visitor needs and direct them to the appropriate contact.
• Serve as a primary point of contact for guests entering the office.
• Schedule conference rooms for attorneys and authorized staff.
• Gather meeting details, including date, time, attendee count, and technology requirements.
• Create conference room and visitor office signage as needed.
• Ensure meeting and event information is accurately entered into reservation systems.
• Provide proactive and responsive customer service to internal and external clients.
• Assist with special projects, mailings, and document preparation.
• Maintain a clean, organized, and professional reception area.
• Perform other administrative duties and projects as assigned.

What You’ll Bring

Qualifications

• Approximately 2 years of relevant experience or an equivalent combination of education and work experience preferred.
• Prior reception or front-desk experience in a legal, financial, consulting, professional services, advertising, or similar client-focused environment is highly preferred.

Skills & Qualifications

• Exceptional customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Professional, polished, and client-service-oriented demeanor.
• Ability to remain calm and effective under pressure.

Technical Skills

• Proficiency with Microsoft Outlook, Word, and Excel.
• Experience with EMS Scheduler and Chrome River is a plus.

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-MK1 #LI-Onsite