Hospitality & Conference Services Manager

Kirkland & Ellis; Chicago (IL); Sur place; USD 116 000 - 144 000; Plein temps

Résumé du poste

Kirkland & Ellis in Chicago is seeking a Guest Services Manager to lead hospitality operations across the firm's conference center, reception areas, and food service programs. You will guide a team of Guest Services professionals, manage staffing and budgets, and ensure exceptional service for attorneys, clients, and visitors.

You will coordinate meetings and events, optimize guest experiences, and partner with internal stakeholders to deliver events from planning through execution while

Qualifications

• Bachelor's degree required.
• 5+ years in hospitality management or conference center operations.
• Experience supervising or managing a team.
• Strong customer service orientation with excellent interpersonal & communication skills.
• Proficiency with MS Office and scheduling software.

Responsabilités

• Oversee daily operations of Guest Services, conference center, reception, and food service.
• Lead Guest Services team and manage staffing plans.
• Coordinate meetings, events, and guest experiences to meet service standards.
• Monitor performance metrics and identify process improvements.
• Oversee vendor relationships and budgeting to meet objectives.
• Collaborate with stakeholders to plan and execute events from start to finish.

Connaissances

Leadership

Customer service

Communication

Project management

Budgeting

Formation

Bachelor's degree

Outils

Microsoft Office Suite

Conference room scheduling software

Description du poste

Kirkland & Ellis in Chicago is seeking a Guest Services Manager to lead hospitality operations across the firm's conference center, reception areas, and food service programs. You will guide a team of Guest Services professionals, manage staffing and budgets, and ensure exceptional service for attorneys, clients, and visitors.

You will coordinate meetings and events, optimize guest experiences, and partner with internal stakeholders to deliver events from planning through execution while