Guest Experience Lead: Conference Center & Events

Kirkland & Ellis; New York (NY); On-site; USD 67,000 - 115,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Retirement plan

Job summary

Kirkland & Ellis is seeking a Guest Services Specialist to support the Conference Center and Guest Services team at 900 Third Ave, NY. The role coordinates meetings, events, and hospitality services to deliver a polished experience for attorneys, clients, vendors, and guests.

Hours are 8:00am-4:00pm with flexibility for events. You will oversee conference center operations, manage room reservations, coordinate catering and vendors, and supervise coordinators to uphold service excellence.

Qualifications

• Three or more years of experience in hospitality or event coordination.
• Proven ability to deliver exceptional client experiences.
• Strong organization and time management in fast-paced environments.
• Excellent verbal and written communication across all levels.
• Ability to lead and collaborate with cross-functional teams.

Responsibilities

• Deliver Exceptional Guest Experiences: Welcome and assist clients, visitors, and vendors, providing a professional and seamless experience from arrival through departure.
• Manage Conference Center Operations: Oversee meeting room reservations, resolve scheduling conflicts, and ensure all conference spaces are prepared and functioning efficiently.
• Coordinate Meetings and Events: Partner with internal teams and requestors to plan meetings and recurring events, ensuring all details are communicated and executed accurately.
• Serve as a Hospitality Liaison: Coordinate with catering, conference technology, facilities, administrative support, and other service teams to ensure successful event delivery.
• Oversee Event Execution: Monitor daily meetings and events, proactively addressing issues and ensuring all participating departments have the information needed for success.
• Manage Catering Services: Arrange food and beverage services, advise requestors on available hospitality options, and ensure timely delivery, accurate billing, and exceptional service.
• Maintain Conference Space Readiness: Conduct regular inspections of conference rooms and shared spaces to ensure appearance, cleanliness, and operational preparedness.
• Support Team Leadership: Provide guidance and oversight to Conference Center Coordinators and Assistants, helping maintain consistent service standards and operational excellence.
• Manage Vendor Relationships: Partner with hospitality and operations leadership to oversee food service and event vendors, resolve service issues, and ensure compliance with quality standards.
• Track Reporting and Financial Processes: Prepare reservation and event reports, process vendor invoices, and assist with hospitality chargeback and budget allocation activities.
• Drive Continuous Improvement: Maintain event profiles and lessons learned, support special projects, and contribute to the ongoing enhancement of hospitality and conference center operations.

Skills

Hospitality

Concierge

Event coordination

Meeting planning

Conference center operations

Customer service

Communication

Job description

Kirkland & Ellis is seeking a Guest Services Specialist to support the Conference Center and Guest Services team at 900 Third Ave, NY. The role coordinates meetings, events, and hospitality services to deliver a polished experience for attorneys, clients, vendors, and guests.

Hours are 8:00am-4:00pm with flexibility for events. You will oversee conference center operations, manage room reservations, coordinate catering and vendors, and supervise coordinators to uphold service excellence.