Legal Billing Services Manager

Genuine Search Group; Chicago (IL); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Genuine Search Group seeks a Manager of Billing Services in Chicago to lead a four-person billing team within a midsize law firm. The role offers a hybrid schedule (3 days remote, 2 days in office) and autonomy reporting to the Director of Finance.

You will guide daily billing workflows, ensure accurate client invoices, and partner on AR and collections with the accounting team. Strong leadership and client-focused service are essential.

Qualifications

• 5+ years of legal billing experience in a law firm.
• Strong command of legal billing processes and AR support.
• Advanced Excel skills including PivotTables and VLOOKUP/XLOOKUP.

Responsibilities

• Lead and develop the billing team to maintain service standards.
• Oversee invoice preparation, accuracy, and timeliness per client guidelines.
• Manage daily billing workflows and allocate resources to meet deadlines.
• Serve as escalation point for billing questions from attorneys and staff.
• Oversee electronic billing submissions and monitor statuses across e-billing platforms.
• Research and resolve billing discrepancies and client inquiries.
• Collaborate with Director of Finance on AR efforts and billing-related collections.
• Generate and analyze billing, WIP, and AR reports for decision-making.
• Lead onboarding, training, and ongoing development for the team.

Skills

Leadership

Legal billing

Advanced Excel

Tools

Aderant

Elite 3E

Job description

Our client is looking for a Manager of Billing Services to lead its billing and accounting teams. This is a people-leadership role with a midsized law firm in downtown Chicago offering a hybrid schedule (3 days remote, 2 days in office).

The person in this seat will manage and develop a team of four billers, set the service standard for the department, and think at the strategy level in collaboration with the Director of Finance and another Billing Manager. This role reports directly to the Director of Finance, who comes from an accounting background and is looking for a true billing expert to run this function with full autonomy.

Primary Responsibilities:

• Lead, mentor, coach, and develop the billing team while building a collaborative, accountable, service-oriented environment
• Oversee preparation, review, editing, and submission of client invoices for accuracy, timeliness, and compliance with client billing guidelines
• Manage daily billing workflows — monitoring workloads, prioritizing assignments, and allocating resources to meet deadlines
• Serve as the primary escalation point for billing questions from attorneys, legal support staff, clients, and the billing team
• Oversee electronic billing submissions and monitor invoice status across e-billing platforms
• Research and resolve billing discrepancies, rejected invoices, invoice reductions, and client inquiries
• Partner with attorneys, the Director of Finance, and the accounting team on AR efforts and billing-related collection matters (AP, AR, and collections sit with the accounting team)
• Generate and analyze billing, WIP, and AR reports to identify trends and support decision-making
• Support month-end billing activities and special projects
• Establish and document billing best practices, quality standards, and consistent service levels
• Lead onboarding, training, coaching, and ongoing development for the team; participate in hiring, succession planning, and performance management
• Partner with the Manager, Billing Operations on cross-training, workflow improvements, system enhancements, and coverage

Qualifications:

• 5+ years of legal billing experience in a law firm required
• Prior supervisory, team lead, or people management experience preferred
• Strong command of legal billing processes, client billing guidelines, e-billing requirements, and AR support
• Experience with legal billing systems (Aderant, Elite 3E, or similar) is helpful; Aderant specifically is not required
• Familiarity with LEDES formats and e-billing platforms — CounselLink, Legal Tracker, Tymetrix, Legal-X, Bottomline Legal Exchange, Acuity, or similar
• Advanced Excel (PivotTables, VLOOKUP/XLOOKUP, filtering, reporting, data analysis)
• Proven ability to analyze billing data, troubleshoot, and manage high-volume work against hard deadlines
• Excellent communication, organizational, and problem-solving skills
• Collaborative, interpersonal leadership style with a real commitment to developing people

Compensation and Benefits:

$100,000–$120,000 depending on experience. Medical, dental, vision, 401(k) with employer match (100% of the first 3%, 50% of the next 2%), fitness reimbursement, PTO, parental leave, commuter benefits, short- and long-term disability, AD&D, and additional leave programs.