Legal AI Specialist
Goodwin
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Benefits offered by this job
Job summary
Goodwin’s Global Operations Team is hiring a Legal AI Specialist to manage day-to-day AI solutions, automation workflows, and knowledge resources across the firm. You will monitor performance, troubleshoot issues, and coordinate enhancements from pilot through ongoing adoption to support high-stakes litigation and complex transactions.
Reporting to the AI lead, you’ll collaborate with K&I, Data, and Enterprise Applications teams, attorneys, and other professionals to ensure reliable, compliant,
Qualifications
- Bachelor’s degree in CS or related field, or equivalent experience.
- 2–5 years in legal ops, knowledge management, legal tech, or related field.
- Experience supporting AI-enabled solutions in a professional environment.
- Experience with Claude, ChatGPT, Excel, SharePoint, 365, and data reporting tools.
Responsibilities
- Monitor performance and output quality of AI-enabled solutions.
- Identify issues, perform root-cause analysis, and coordinate remediation with stakeholders.
- Triage issues and diagnose causes including data quality and configurations.
- Maintain solution configurations, prompts, knowledge sources, and documentation.
- Conduct quality reviews of AI outputs and escalate governance concerns.
- Support deployment, configuration, testing, and release of new AI solutions.
- Manage user feedback and backlogs; coordinate with internal teams and vendors.
- Analyze adoption and performance metrics to drive improvements.
- Lead operational aspects of projects including planning and communications.
- Develop user guides and training materials for user adoption.
- Maintain knowledge repositories and SharePoint resources.
- Monitor data quality across knowledge systems for reliable inputs.
- Support research and development of reports and knowledge resources.
- Maintain REI knowledge repositories and profiling data initiatives.
- REI deal terms administration and profiling backlog management.
Skills
Education
Tools
Job description
At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.
in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.
This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.
The Legal AI Specialist is part of the Knowledge & Innovation (K&I) team and is responsible for the day-to-day operation, support, and maintenance of AI solutions, automation workflows, and knowledge resources that support the firm's industry and practice groups. The role ensures deployed solutions operate effectively by monitoring performance, managing user feedback, troubleshooting issues, and coordinating enhancements from pilot through ongoing adoption.
Reporting to the Senior Knowledge & Innovation Lawyer, who serves as the AI lead for the firm’s Real Estate industry group. The Specialist will work closely with the K&I, AI + Innovation, Data, and Enterprise Applications teams, as well as attorney sponsors and other business professionals across the firm, and will serve as the operational point of contact for the solutions within their portfolio.
- Serve as the first-line operational owner and primary point of contact for AI-enabled solutions, automation workflows, and knowledge tools within the Knowledge & Innovation portfolio.
- Monitor solution performance, reliability, and output quality; identify issues, conduct root-cause analysis, and coordinate timely remediation with technical and business stakeholders.
- Investigate and triage issues, diagnose root causes including data-quality and configuration problems, and coordinate remediation with the applicable stakeholders.
- Maintain and update solution configurations, prompts, knowledge sources, documentation, and related content to support accuracy, usability, and ongoing effectiveness.
- Conduct quality reviews of AI-generated outputs and elevate legal, compliance, risk, or governance concerns as appropriate.
- Support the deployment, configuration, testing, and release of new AI solutions, enhancements, and automation workflows.
- Manage user feedback, enhancement requests, and feature backlogs; prioritize opportunities and coordinate implementation with internal teams and external vendors.
- Analyze adoption, usage, performance, and user satisfaction metrics to recommend and drive continuous improvement initiatives.
- Lead operational aspects of assigned projects, including planning, status tracking, stakeholder communications, documentation, and follow-up activities.
- Develop and maintain user guides, training materials, operational runbooks, and other resources that support user adoption and sustainable solution management.
- Maintain knowledge repositories, SharePoint resources, training portals, and other systems supporting knowledge management and AI initiatives.
- Monitor and improve data quality across knowledge, profiling, reporting, and related systems to ensure reliable inputs for AI and business intelligence solutions.
- Conduct legal, market, competitive, and technology research and support the development of reports, presentations, knowledge resources, and other innovation-related deliverables.
- Maintenance of REI knowledge repositories, SharePoint resources, and training portals.
- REI Foundation and profiling data-quality initiatives.
- REI deal terms administration and profiling backlog management.
- Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical experience. Corporate paralegal experience a plus.
- 2–5 years of experience in legal operations, knowledge management, legal technology, product or application support, project management, data analysis, or a related field.
- Demonstrated experience supporting, maintaining, or administering business applications, workflow tools, or AI-enabled solutions in a professional environment.
- Experience working with Claude, ChatGPT, or comparable generative AI tools, together with Excel, SharePoint, Microsoft 365, and data reporting tools.
- Experience with Power Platform, automation tools, ticketing or issue-tracking systems, or knowledge-management systems is a plus. Strong organizational and project-management skills, with the ability to manage multiple initiatives simultaneously and work independently.
- Exceptional attention to detail and a demonstrated commitment to data quality and operational reliability.
- Demonstrated ability to exercise sound judgment, elevate appropriately, and proactively identify opportunities for process improvement.
- Proactive, intellectually curious, and adaptable; able to quickly learn new subject matter and communicate effectively across legal, business, and technology audiences.
- Demonstrated interest in AI, automation, legal technology, or innovation programs.
- Strong written and verbal communication skills.
- Background or interest in regulatory monitoring, law and/or real estate, or another relevant industry such as life sciences, finance, private equity, healthcare, or technology is a plus.
At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:
- Health, dental, and vision insurance
- Life and disability insurance
- Retirement & Savings Plan
- Emergency back-up child and adult care
- Paid vacation, sick time off, and holidays
- Professional development and career advancement opportunities
- Employee recognition and reward programs
- Employee wellness and assistance programs
- Employee discounts and perks
This position is eligible for overtime: No
The target salary range for this position varies by location and is commensurate with relevant experience: Boston $77,400 - $116,000 | Los Angeles $83,100 - $124,700 | New York $83,100 - $124,700 | Orange County $83,100 - $124,700 | Philadelphia $77,400 - $116,000 | San Diego $83,100 - $124,700 | San Francisco $88,900 - $133,400 | Santa Monica $83,100 - $124,700
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