Leaves & Disability Specialist — FMLA & STD Expert

Chicago Public Schools; Chicago (IL); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Health plan options

Vision

Retirement plans

Flexible Spending Accounts

Job summary

Chicago Public Schools is seeking a Leaves Specialist in the Absence & Disability Department to manage intake and processing of medical and non-medical leaves and the Short-Term Disability benefit, including communications and records maintenance with email and a Tier II call center.

Reporting to the Absence & Disability Manager, the role requires knowledge of FMLA, CPS policies, HIPAA compliance, and the ability to coordinate with Payroll, Benefits, and other CPS offices.

Qualifications

• Excellent customer service acumen; results-oriented and able to work well in a fast-paced team environment.
• Detail-oriented with strong communication, problem-solving, critical thinking, and interpersonal skills.
• Must be organized, self-starter able to log all completed activities.
• Demonstrate integrity and credibility in handling confidential information.

Responsibilities

• Provide tier 2 customer support regarding leave of absence benefits, insurance, short-term disability and entitlement information.
• Respond to employee inquiries by phone and email with timely and accurate responses.
• Organize, upload and monitor all leave-related information in inboxes.
• Develop knowledge of CPS leave policies, Short-Term Disability Plan and employment policies.
• Complete intake and processing for all leaves of absence in accordance with laws and CPS rules.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High School diploma or GED

Bachelor’s degree

Tools

Google Suite

PeopleSoft

Oracle

Job description

Chicago Public Schools is seeking a Leaves Specialist in the Absence & Disability Department to manage intake and processing of medical and non-medical leaves and the Short-Term Disability benefit, including communications and records maintenance with email and a Tier II call center.

Reporting to the Absence & Disability Manager, the role requires knowledge of FMLA, CPS policies, HIPAA compliance, and the ability to coordinate with Payroll, Benefits, and other CPS offices.