Absence Specialist

Farmington Displays, Inc.; Michigan; On-site; USD 48,000 - 51,000; Full time

Job summary

AbsencePlus is hiring a Leave of Absence Specialist to administer employee leave requests from initiation to closure for multiple client organizations. You will evaluate eligibility, review documentation, coordinate approvals, and ensure policy compliance.

The role requires handling diverse leaves including FMLA, ADA accommodations, STD, PFML, PWFA, USERRA, and more, while maintaining accurate records and providing high-quality customer service.

Qualifications

• Two or more years of experience in leave administration, disability management, or related field.
• Strong understanding of FMLA, ADA, and leave administration practices.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Evaluate leave eligibility and protections under federal, state, and employer policies.
• Review medical certifications for completeness and compliance.
• Calculate entitlement, frequency, duration, and balances.
• Coordinate with employees, clients, providers, and internal partners to deliver service.
• Process claims determinations within required standards.
• Maintain detailed claim documentation and ensure HIPAA compliance.

Skills

FMLA knowledge

ADA knowledge

Communication skills

Multitasking

Education

High School Diploma

Bachelor's degree

Tools

Leave management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Absence Specialist

AbsencePlus Full Time MI, US

Salary Range: $48,000.00 To $51,000.00 Annually

About the Role

At AbsencePlus, we are committed to delivering exceptional leave administration services that support both employees and employers throughout the leave process. As a Leave of Absence Specialist, you will serve as a trusted resource for employees, client representatives, and healthcare providers while ensuring compliance with federal, state, and employer-specific leave policies.

This role is ideal for a detail-oriented professional who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing outstanding customer service while navigating complex leave and accommodation programs.

Position Summary

The Leave of Absence Specialist is responsible for administering employee leave requests from initiation through closure for multiple client organizations. This includes evaluating eligibility, reviewing documentation, coordinating leave approvals, maintaining accurate records, and ensuring compliance with applicable regulations and client-specific policies.

The Specialist manages a diverse caseload that may include:

• Family and Medical Leave Act (FMLA)
• Americans with Disabilities Act (ADA) accommodations
• Short Term Disability (STD)
• State Paid Family and Medical Leave (PFML) programs
• Pregnancy and parental leave (PWFA)
• Military leave (USERRA)
• Personal leaves of absence (PLOA)
• Employer-specific leave programs
• Workers’ compensation and disability coordination

Key Responsibilities

Leave Administration

• Evaluate leave eligibility and determine applicable protections under federal, state, and employer policies.
• Review medical certifications and supporting documentation for completeness and compliance.
• Calculate leave entitlement, frequency, duration, and available balances.
• Manage incoming and outgoing calls with employees, clients, healthcare providers, and internal partners, providing accurate information, resolving inquiries, and ensuring a high level of customer service throughout the leave and disability claim process.
• Coordinate leave administration with disability, workers’ compensation, and state benefit programs when applicable.
• Process claims determinations accurately and within required service standards.
• Perform other duties and responsibilities as assigned to support business operations and client service objectives.

Employee & Client Support

• Serve as the primary point of contact for employees, managers, and client representatives.
• Educate employees regarding their rights, responsibilities, and reporting requirements.
• Provide timely and professional responses to phone, email, and portal inquiries.
• Deliver compassionate support during sensitive employee situations while maintaining professionalism and compliance.

Compliance & Documentation

• Ensure compliance with all applicable federal, state, and local leave regulations.
• Maintain detailed and accurate claim documentation within the leave management system.
• Protect confidential employee information and comply with HIPAA, PHI, and data privacy requirements.
• Escalate complex compliance, medical, or policy concerns as appropriate.

Qualifications

Required

• High School Diploma or equivalent.
• Two or more years of experience in leave administration, disability management, human resources, benefits administration, or a related field.
• Strong understanding of FMLA, ADA, and leave administration practices.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Preferred

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience working within a Third-Party Administrator (TPA) environment.
• Leave administration certification (CLMS or equivalent).
• Experience using leave management systems
• Exceptional organizational and time-management abilities.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are based on qualifications, merit, business needs, and applicable laws.