Leave of Absence Coordinator | Hybrid

CRG; Charlotte (NC); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

HSA/FSA Options

Vision Insurance

Dental Insurance

Telemedicine

Voluntary Life and AD&D

Voluntary Short & Long-Term Disability

401K with company match

Job summary

CRG Contractors seeks an LOA Coordinator for a hybrid role in Charlotte, NC, handling STD, FMLA, and ADA processes. The role also provides mail support for the Leave of Absence team in a fast-paced environment.

The position requires organization, attention to detail, and strong communication skills, with experience in a call-center or customer-support setting and proficiency in MS Office.

Qualifications

• Bachelor’s degree or 3+ years of experience supporting leave of absence inquiries.
• Knowledge of FMLA and state leave regulations; state-specific leave experience preferred.
• 3+ years in a customer support or call-center environment.
• Strong phone presence with excellent verbal communication.
• Organized, detail-oriented with analytic and problem-solving abilities.
• Ability to manage high call volumes and multitask in a fast-paced setting.

Responsibilities

• Support employees through STD, FMLA, and ADA leave processes.
• Handle a high volume of inbound calls and manage priorities.
• Document call activity and case details in AbsenceSoft/Absence Tracker.
• Investigate and resolve discrepancies in leave requests.
• Maintain organized records across systems.

Skills

FMLA knowledge

ADA knowledge

Leave of Absence support

Excellent communication

Multi-tasking

MS Office

Education

Bachelor’s degree or 3+ years experience

Tools

AbsenceSoft

Absence Tracker

Excel

Word

Teams

Office 365

Job description

Contract Duration: 6-month contract with potential for extensions

Location: Charlotte, NC (Southwest)

Schedule: Hybrid – Tue and Thu onsite, Mon/Wed/Fri remote

Pay: $22/hr

About the Role: We are seeking an LOA Coordinator for a hybrid position with one of our largest clients in southwest Charlotte. The Leave of Absence (LOA) Coordinator supports employees through Short-Term Disability (STD), Family Medical Leave Act (FMLA), and Americans with Disabilities Act (ADA) processes. This role also provides administrative and mail support for the Leave of Absence team and is ideal for someone who is organized, detail-oriented, and comfortable working in a fast-paced environment.

About the Company: Our global Fortune 500 client is a world-class food service provider with a strong presence across the nation. Celebrating 30+ years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture.

Key Responsibilities

• Support employees through STD, FMLA, and ADA leave processes while ensuring compliance with applicable laws and company policies
• Handle a high volume of inbound calls and manage multiple priorities throughout the day
• Accurately document call activity and case details in the leave management system (AbsenceSoft / Absence Tracker)
• Investigate and resolve discrepancies related to leave requests
• Maintain organized records and documentation across relevant systems
• Track leave statuses and follow up on outstanding items, including medical certifications and extension requests
• Partner with Unit Managers, HR, and the Benefits team to communicate employee leave updates in a timely manner
• Retrieve and process mail for the Leave of Absence department
• Review incoming documents and determine which items should be scanned into the Absence Tracker system
• Update systems as needed for returned mail

Qualifications

• Bachelor’s degree or 3+ years of experience supporting leave of absence inquiries.
• Working knowledge of federal and state leave regulations, including FMLA; state-specific leave experience strongly preferred.
• Minimum of 3 years of experience in a customer support or call-center-based environment.
• Strong phone presence with excellent verbal communication and active listening skills.
• Highly organized and detail-oriented with strong analytical and problem-solving abilities.
• Proven ability to manage high call volumes, multitask, and prioritize effectively in a dynamic, high-pressure setting.
• Proficiency with Microsoft Office tools, including Excel, Word, Teams, and Office 365.

Preferred Qualifications

• Experience with Short-Term Disability (STD) and ADA processes is a plus.

CRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.

Voluntary Benefits Options

• Medical / Health Insurance (Multiple Plan Options)
• HSA and FSA Options (CRG will match $500 of your HSA contributions!)
• Vision and Dental Insurance
• Virtual Visits for Urgent Care, Psychiatry, and Therapy
• Voluntary Life and AD&D Insurance
• Voluntary Short & Long-Term Disability Insurance
• Accident, Hospital, & Critical Illness Insurance
• 401K with up to a 4% match. Enrollment & contributions can begin on the first day of the quarter following 90 days of employment