Leave of Absence & Accommodations Specialist

The Planet Group; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

The Planet Group is seeking a detail-oriented LoAA Intake Specialist to support leave of absence administration. You will act as the intake and coordination point for inquiries, gather information, and ensure cases are accurately entered in case management systems.

You will route cases to Senior LoAA Specialists, provide timely status updates, maintain confidential records, and help train teammates. Proficiency with Workday, ServiceNow, Excel, and Outlook is expected to deliver consistent,

Qualifications

• Experience supporting leave of absence, disability, accommodations, benefits, HR operations, employee relations, or related HR service delivery.
• Working knowledge of leave of absence, disability, return-to-work, and workplace accommodation processes.
• Strong customer service orientation with the ability to communicate clearly, empathetically, and professionally.
• Strong attention to detail and ability to maintain accurate documentation in a high-volume environment.
• Ability to manage multiple priorities, follow procedures, and escalate appropriately.
• Ability to handle confidential and sensitive employee information with discretion.

Responsibilities

• Serve as an intake and coordination point for LoAA inquiries, requests, case updates, and employee or people leader questions.
• Gather initial information, review submitted documentation for completeness, and ensure cases are accurately entered and maintained in case management systems.
• Route and distribute cases to Senior LoAA Specialists based on business unit alignment, case type, complexity, and established team protocols.
• Support simple or standard case work where procedures are clearly defined and risk is low.
• Provide timely status updates to employees, managers, and internal stakeholders using approved templates, guidance, and communication standards.
• Maintain accurate, timely, and confidential documentation related to leave, disability, accommodation, and return-to-work activities.
• Perform audits and quality assurance activities related to leave of absence administration, including reconciliation of vendor reports, review of Workday records and transactions, identification of discrepancies, and execution of corrective actions to support accurate employee records, leave administration, and disability benefit payments.
• Escalate complex, ambiguous, sensitive, or higher-risk matters to Senior Specialists, the Program Manager, or the Senior Manager as appropriate.
• Support employee and manager education by providing general information about LoAA processes, required documentation, next steps, and available resources.
• Help train or onboard newer team members on standard work, systems, documentation practices, and service expectations.
• Identify recurring process gaps, employee pain points, documentation issues, or opportunities to improve consistency and employee experience.

Skills

Leave of absence

Disability

Accommodations

HR operations

Employee relations

Customer service

Attention to detail

Documentation management

Confidentiality

Microsoft Word

Outlook

Excel

ServiceNow

Workday

Tools

ServiceNow

Workday

Microsoft Word

Outlook

Excel

Job description

• Serve as an intake and coordination point for LoAA inquiries, requests, case updates, and employee or people leader questions.
• Gather initial information, review submitted documentation for completeness, and ensure cases are accurately entered and maintained in case management systems.
• Route and distribute cases to Senior LoAA Specialists based on business unit alignment, case type, complexity, and established team protocols.
• Support simple or standard case work where procedures are clearly defined and risk is low.
• Provide timely status updates to employees, managers, and internal stakeholders using approved templates, guidance, and communication standards.
• Maintain accurate, timely, and confidential documentation related to leave, disability, accommodation, and return-to-work activities.
• Perform audits and quality assurance activities related to leave of absence administration, including reconciliation of vendor reports, review of Workday records and transactions, identification of discrepancies, and execution of corrective actions to support accurate employee records, leave administration, and disability benefit payments.
• Escalate complex, ambiguous, sensitive, or higher-risk matters to Senior Specialists, the Program Manager, or the Senior Manager as appropriate.
• Support employee and manager education by providing general information about LoAA processes, required documentation, next steps, and available resources.
• Help train or onboard newer team members on standard work, systems, documentation practices, and service expectations.
• Identify recurring process gaps, employee pain points, documentation issues, or opportunities to improve consistency and employee experience.

Knowledge, Experience, and Skills:

• Experience supporting leave of absence, disability, accommodations, benefits, HR operations, employee relations, or related HR service delivery.
• Working knowledge of leave of absence, disability, return-to-work, and workplace accommodation processes.
• Strong customer service orientation with the ability to communicate clearly, empathetically, and professionally.
• Strong attention to detail and ability to maintain accurate documentation in a high-volume environment.
• Ability to manage multiple priorities, follow procedures, and escalated appropriately.
• Ability to handle confidential and sensitive employee information with discretion.
• Proficiency with Microsoft Word, Outlook, Excel, ServiceNow, Workday, and other HR systems.
• Ability to identify trends, recurring issues, or improvement opportunities from day-to-day work.
• Ability to support training, onboarding, and knowledge sharing with newer team members.