Leave Management Specialist — People & Compliance

Genuine Parts Company; Athens (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Genuine Parts Company (GPC) is seeking a Leave Management Specialist to administer leave and absence programs for its employees. The role focuses on high-volume service delivery, policy guidance, and accurate HR record updates.

You will process requests, adjudicate claims, coordinate with Payroll and Benefits, and ensure compliant, privacy-minded handling of sensitive information. Strong customer service and communication skills are essential.

Qualifications

• 3-5 years’ experience in leave management and/or employee benefits.
• 3-5 years’ prior relevant experience in a call center or service center environment.
• Superior Customer Service skills.
• Excellent oral and written communication skills.
• Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.).
• Attentive listening skills that enable asking of probing questions to aid problem solving and escalation.
• Experience with HR administration and general exposure/knowledge of various HR functions (policy, compensation, employee relations, etc.).
• Detail oriented and able to multi-task.
• Proficient computer skills (Microsoft Word, Microsoft Excel).
• Dependable and willingness to learn.
• Team player with a positive attitude.

Responsibilities

• Provide information regarding Leave of Absence policies, guidelines, and legislation.
• Receive and process all Leave requests.
• Assess, adjudicate, track, and monitor all Leave claims.
• Complete and ensure accurate documentation for all Leave activities.
• Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and are appropriately enrolled in benefits (as applicable).
• Authorize return to work using physician documentation, departmental ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternate job.
• Assist employees in getting back to work and receiving appropriate benefits according to Company policies and legal requirements; log all interactions in the case management system and/or leave management system.
• Abide by documented standardized best-practice processes when handling inquiries, transactions, and requests.
• Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions, and requests.
• Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information.
• Display dependability by being punctual and achieving an appropriate level of attendance.
• Attend and participate in on-going training to support the ever-changing environment.
• Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase.

Skills

Customer Service

Communication Skills

HR Systems

Microsoft Excel

Attention to Detail

Team Player

Call Center Experience

Problem Solving

Tools

HR Portal

Job description

Genuine Parts Company (GPC) is seeking a Leave Management Specialist to administer leave and absence programs for its employees. The role focuses on high-volume service delivery, policy guidance, and accurate HR record updates.

You will process requests, adjudicate claims, coordinate with Payroll and Benefits, and ensure compliant, privacy-minded handling of sensitive information. Strong customer service and communication skills are essential.