Benefits & Leave Support Specialist

USA MOT Motion Industries, Inc.; Alton (IL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

GPC is seeking a Benefits Specialist to support outsourced employee benefits administration across the United States and Canada. You will assist employees, managers, and HR partners with benefits questions and coordinate with vendors and carriers to resolve issues.

Under the Manager, Benefits & Leave, you will gather information, document cases, validate data, and escalate complex matters while ensuring timely, accurate, and compliant services.

Qualifications

• Associate degree or equivalent in HR/Business Administration or related field.
• 2+ years of experience in employee benefits, HR administration, HR operations, or related functions.
• General knowledge of employee benefit programs, eligibility, enrollment, and related processes.
• Experience supporting employee inquiries or case resolution in a customer-focused environment.
• Experience with HR technology platforms such as Workday or ServiceNow.

Responsibilities

• Respond to assigned benefits questions and escalations from employees, managers, and HR partners using approved plan information, procedures, and resources.
• Provide clear information and status updates regarding benefit programs, eligibility, enrollment, coverage, payroll deductions, and vendor processes.
• Assist employees with navigating vendor resources and understanding the information or documentation needed to resolve an issue.
• Refer complex matters to the Manager, Benefits & Leave or subject-matter expert.
• Deliver professional, responsive, and employee-focused support while maintaining confidentiality.

Skills

Customer service

Communication

Research

Problem solving

Attention to detail

Discretion

Education

Associate degree in HR/Business Administration or related field

Bachelor’s degree (preferred)

Tools

Workday

ServiceNow

HR systems

Job description

GPC is seeking a Benefits Specialist to support outsourced employee benefits administration across the United States and Canada. You will assist employees, managers, and HR partners with benefits questions and coordinate with vendors and carriers to resolve issues.

Under the Manager, Benefits & Leave, you will gather information, document cases, validate data, and escalate complex matters while ensuring timely, accurate, and compliant services.