Specialist , Leave of Absence

Genuine Parts Company; Athens (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Genuine Parts Company (GPC) is seeking a Leave Management Specialist to administer leave and absence programs for its employees. The role focuses on high-volume service delivery, policy guidance, and accurate HR record updates.

You will process requests, adjudicate claims, coordinate with Payroll and Benefits, and ensure compliant, privacy-minded handling of sensitive information. Strong customer service and communication skills are essential.

Qualifications

• 3-5 years’ experience in leave management and/or employee benefits.
• 3-5 years’ prior relevant experience in a call center or service center environment.
• Superior Customer Service skills.
• Excellent oral and written communication skills.
• Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.).
• Attentive listening skills that enable asking of probing questions to aid problem solving and escalation.
• Experience with HR administration and general exposure/knowledge of various HR functions (policy, compensation, employee relations, etc.).
• Detail oriented and able to multi-task.
• Proficient computer skills (Microsoft Word, Microsoft Excel).
• Dependable and willingness to learn.
• Team player with a positive attitude.

Responsibilities

• Provide information regarding Leave of Absence policies, guidelines, and legislation.
• Receive and process all Leave requests.
• Assess, adjudicate, track, and monitor all Leave claims.
• Complete and ensure accurate documentation for all Leave activities.
• Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and are appropriately enrolled in benefits (as applicable).
• Authorize return to work using physician documentation, departmental ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternate job.
• Assist employees in getting back to work and receiving appropriate benefits according to Company policies and legal requirements; log all interactions in the case management system and/or leave management system.
• Abide by documented standardized best-practice processes when handling inquiries, transactions, and requests.
• Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions, and requests.
• Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information.
• Display dependability by being punctual and achieving an appropriate level of attendance.
• Attend and participate in on-going training to support the ever-changing environment.
• Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase.

Skills

Customer Service

Communication Skills

HR Systems

Microsoft Excel

Attention to Detail

Team Player

Call Center Experience

Problem Solving

Tools

HR Portal

Job description

About Genuine Parts Company

Imagine going to work every day knowing that you are part of something special; part of something that matters and that makes a real difference. Imagine working for a company whose reputation for excellence paves the way for more success. Imagine being part of a winning team where people don’t just work ‘jobs’, they build long-lasting, highly-satisfying careers.

About Genuine Parts Company

Imagine going to work every day knowing that you are part of something special; part of something that matters and that makes a real difference. Imagine working for a company whose reputation for excellence paves the way for more success. Imagine being part of a winning team where people don’t just work ‘jobs’, they build long-lasting, highly-satisfying careers.

Genuine Parts Company (GPC) has risen to the top of our industry by understanding the needs of those we serve – our customers and our employees – and then working hard, and smart, to meet those needs.

The true source of that success is the effort, commitment, and intelligence of our nearly 40,000 employees. Across all our business units, in locations worldwide, the people of GPC have diverse backgrounds and talents. But it’s what we share that makes us unique.

Job Description

The Leave Management Specialist is responsible for administering the leave and absence programs for all Genuine Parts Company employees from leave initiation through closure, including all appropriate communications and transactional updates related to the employee’s HR record. This role will be responsible for providing consistent, quality care in a high-volume service center environment.

• Provide information regarding Leave of Absence policies, guidelines, and legislation
• Receive and process all Leave requests
• Assess, adjudicate, track, and monitor all Leave claims
• Complete and ensure accurate documentation for all Leave activities
• Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and are appropriate enrolled in benefits (as applicable)
• Authorize return to work using physician documentation, departmental ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternate job
• Assist employees in getting back to work and receiving appropriate benefits according to Company policies and legal requirementsLog all interactions in the case management system and/or leave management system
• Abide by documented standardized best-practice processes when handling inquiries, transactions, and requests
• Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions, and requests
• Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information
• Display dependability by being punctual and achieving an appropriate level of attendance
• Attend and participate in on-going training to support the ever-changing environment
• Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase Qualifications:
• 3-5 years’ experience in leave management and/or employee benefits
• 3-5 years’ prior relevant experience in a call center or service center environment
• Superior Customer Service skills
• Excellent oral and written communication skills
• Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)
• Attentive listening skills that enable asking of probing questions to aid them in problem solving and issue escalation
• Experience with HR administration and general exposure / knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)
• Detail oriented and able to multi-task
• Proficient computer skills (Microsoft Word, Microsoft Excel)
• Dependable and willingness to learn
• Team player with a positive attitude

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.