Leave & Disability Operations Specialist

Genuine Parts Company; Alabama; On-site; USD 65,000 - 90,000; Full time

Job summary

Genuine Parts Company (Motion Industries) seeks a Leave Administration Operations Specialist to support outsourced leave, disability, and workplace accommodations across the United States and Canada. You will assist employees, managers, and HR partners with questions, manage cases in ServiceNow, and coordinate with third-party providers.

The role emphasizes accurate documentation, privacy, and regulatory compliance while delivering timely service and a positive employee experience.

Qualifications

• Associate degree required; bachelor’s preferred in HR/related field.
• 3-5 years supporting leave, disability, or accommodations in a service delivery environment.
• Experience with third-party admins, disability carriers, or outsourced providers.
• Familiarity with U.S. leave programs, ADA, return-to-work processes.
• Knowledge of case management platforms and HR systems.

Responsibilities

• Respond to leave, disability, and workplace accommodation questions from employees, managers, and HR partners using approved policies.
• Manage assigned cases in ServiceNow through resolution or handoff.
• Coordinate with vendors, Payroll, and HR Partners to support investigations and resolutions.
• Maintain complete, accurate documentation of communications, actions, decisions, and outcomes.
• Escalate aging or unresolved issues and ensure privacy and compliance.

Skills

Customer service

Communication

Problem-solving

Case management

Attention to detail

Confidentiality

Education

Associate's degree in HR/Business/Healthcare Administration

Bachelor's degree in HR/Business/Healthcare Administration

Tools

Workday

ServiceNow

Job description

Genuine Parts Company (Motion Industries) seeks a Leave Administration Operations Specialist to support outsourced leave, disability, and workplace accommodations across the United States and Canada. You will assist employees, managers, and HR partners with questions, manage cases in ServiceNow, and coordinate with third-party providers.

The role emphasizes accurate documentation, privacy, and regulatory compliance while delivering timely service and a positive employee experience.