Leave Management Specialist

Lockton Companies; Cedar Rapids (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lockton Companies in Cedar Rapids, IA is seeking a Leave Administration Analyst to provide excellent service to employees on various types of leaves, including FMLA, ADA, state and unpaid leaves. The role partners with clients, HR teams, and external vendors to coordinate and adjudicate leave requests.

The ideal candidate has a Bachelor's degree and 2+ years in absence management, with strong knowledge of FMLA regulations and ADA, and experience with HR/payroll systems and MS Office.

Qualifications

• Bachelor’s degree required.
• 2+ years of professional experience in absence management preferred; Customer Service experience preferred.
• Knowledge of FMLA regulations and requirements and ADA is highly desired.
• Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite.
• Must have a strong disposition toward customer service and proven aptitude for computer based leave transaction processing.
• Legal right to work in the United States.

Responsibilities

• Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service.
• Maintain compliance with federal, state, local and union specific leave policies.
• Coach employees, managers and HR professionals on leave processes and policy.
• Provide employees/managers with information and assistance regarding potential leaves.
• Produce and track all required documentation.
• Assess, adjudicate, and track all FMLA claims and available time.
• Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams.
• Update employee records in the HR/Payroll system as appropriate.
• Escalate issues to the proper management resource as appropriate.
• Maintain performance goals and help ensure the organization meets service level agreements.
• Provide analysis and recommendations for continuous process improvements to management.

Skills

Absence management

Customer service

FMLA knowledge

ADA knowledge

Education

Bachelor's Degree

Tools

HR/Payroll systems

Microsoft Office

Job description

Lockton Companies in Cedar Rapids, IA is seeking a Leave Administration Analyst to provide excellent service to employees on various types of leaves, including FMLA, ADA, state and unpaid leaves. The role partners with clients, HR teams, and external vendors to coordinate and adjudicate leave requests.

The ideal candidate has a Bachelor's degree and 2+ years in absence management, with strong knowledge of FMLA regulations and ADA, and experience with HR/payroll systems and MS Office.