Leave Administration Analyst

Lockton Companies; Cedar Rapids (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Lockton Companies in Cedar Rapids, IA is seeking a Leave Administration Analyst to provide excellent service to employees on various types of leaves, including FMLA, ADA, state and unpaid leaves. The role partners with clients, HR teams, and external vendors to coordinate and adjudicate leave requests.

The ideal candidate has a Bachelor's degree and 2+ years in absence management, with strong knowledge of FMLA regulations and ADA, and experience with HR/payroll systems and MS Office.

Qualifications

• Bachelor’s degree required.
• 2+ years of professional experience in absence management preferred; Customer Service experience preferred.
• Knowledge of FMLA regulations and requirements and ADA is highly desired.
• Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite.
• Must have a strong disposition toward customer service and proven aptitude for computer based leave transaction processing.
• Legal right to work in the United States.

Responsibilities

• Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service.
• Maintain compliance with federal, state, local and union specific leave policies.
• Coach employees, managers and HR professionals on leave processes and policy.
• Provide employees/managers with information and assistance regarding potential leaves.
• Produce and track all required documentation.
• Assess, adjudicate, and track all FMLA claims and available time.
• Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams.
• Update employee records in the HR/Payroll system as appropriate.
• Escalate issues to the proper management resource as appropriate.
• Maintain performance goals and help ensure the organization meets service level agreements.
• Provide analysis and recommendations for continuous process improvements to management.

Skills

Absence management

Customer service

FMLA knowledge

ADA knowledge

Education

Bachelor's Degree

Tools

HR/Payroll systems

Microsoft Office

Job description

Cedar Rapids, Iowa, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Do you enjoy administering leaves? Would you enjoy working with various clients that vary in size and industry? Do you enjoy being in a collaborative, professional environment? Then we have the position for you!

Lockton is a global professional services firm with over 10,000 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. For fifteen consecutive years, Business Insurance magazine has recognized Lockton as a "Best Place to Work in Insurance."

Lockton is known throughout the insurance industry as an entrepreneurial, progressive and successful insurance broker. As a result of continued individual and group accomplishments, Lockton has a record of steady and substantial growth. If you are a committed professional with a passion for delivering unparalleled service, Lockton is interested in hearing from you.

Due to our success and increased business opportunities, we are looking for a Leave Administration Analyst to provide excellent customer service to employees with regards to all aspects of regarding all types of employee leaves of absence for multiple clients, including FMLA, ADA, State leaves, Unpaid company leaves, USERRA, as well as being a liaison between the client and their STD/LTD vendor. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment, have the flexibility to easily adapt to changing priorities and want to engage in new opportunities to learn. The ideal candidate will demonstrate a high level of professionalism, possess the ability to work well in a fast-paced environment, the flexibility to easily adapt to changing priorities and desire to engage in new opportunities to learn.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
• Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
• Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves
• Provide employees/managers with information and assistance regarding potential leaves
• Produce and track all required documentation
• Assess, adjudicate, and track all FMLA claims and available time
• Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves
• Update employee records in the HR/Payroll system as appropriate
• Escalate issues to the proper management resource as appropriate
• Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
• Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management

#LI-SM3

Qualifications

• Bachelor’s Degree is required
• Two or more years of professional experience in absence management is preferred; Customer Service experience is preferred
• Knowledge of FMLA regulations and requirements and ADA is highly desired
• Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite
• Must have a strong disposition toward customer service and proven aptitude for computer based leave transaction processing
• Legal right to work in the United States

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.