Leasing & Tenant Experience Specialist

The Providence Group; Providence (RI); On-site; USD 55,000 - 65,000; Full time

Job summary

Providence Living in Providence is seeking a full-time Leasing Consultant to join our team. This role combines leasing, property management support, and front-of-house office operations.

The ideal candidate is self-motivated, detail-oriented, and a strong team player who thrives in a fast-paced environment. A significant portion involves managing rental leads, coordinating showings, supporting tenants, and ensuring smooth day-to-day office operations.

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Valid driver’s license and reliable transportation.
• Familiarity with Google Drive and social media platforms.
• Ability to sit for extended periods and lift up to 25 lbs.

Responsibilities

• Manage rental leads and inquiries via phone, text, and email
• Schedule and conduct apartment showings
• Maintain and manage a showing calendar
• Follow up with prospective tenants and past showings
• Convert leads into successful leases
• Maintain and update rental trackers
• Foster positive tenant relationships through effective communication and responsiveness
• Screen applicants and prepare lease agreements
• Assist with coordinating unit turnovers
• Notify current tenants of scheduled showings
• Support the leasing and property management teams with ongoing needs
• Serve as the front-of-house point of contact, greeting visitors professionally
• Establish and maintain office routines and organization
• Answer incoming calls and general inquiries
• Open, sort, and distribute incoming mail; manage outgoing mail
• Accept, record, and post rent payments (Buildium)
• Prepare and deliver bank deposits
• Order and organize office, kitchen, and bathroom supplies
• Run errands and assist with day-to-day operational tasks

Job description

Providence Living in Providence is seeking a full-time Leasing Consultant to join our team. This role combines leasing, property management support, and front-of-house office operations.

The ideal candidate is self-motivated, detail-oriented, and a strong team player who thrives in a fast-paced environment. A significant portion involves managing rental leads, coordinating showings, supporting tenants, and ensuring smooth day-to-day office operations.