Leasing Supervisor - Lead Team & Resident Experience

Edward Rose & Sons; Rockford (IL); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

On the job training

Paid time off

Discounted apartment home

Opportunities for advancement

Great work environment

Job summary

Edward Rose & Sons is seeking a Leasing Supervisor to join an on-site community team in Rockford, IL. The role focuses on leading the leasing effort, delivering high-quality customer service, and promoting resident satisfaction.

The position requires prior sales/customer service and management experience, with preferred background in multi-family property management. Proficiency in Microsoft Office and Yardi Voyager is expected, along with a professional appearance and reliable

Qualifications

• Previous sales or customer service experience is required.
• Previous management experience is required.
• Previous experience in multi-family property management is preferred.
• Previous leasing experience is preferred.
• Must be proficient with Microsoft Office programs.
• Experience using Yardi Voyager or related property management software is preferred.
• Maintain a professional appearance following team dress code policy.
• Must be flexible with work schedule. Weekend hours may be assigned.
• Have reliable transportation and valid driver's license.

Responsibilities

• Lead the leasing team to promote resident interest and retention through high quality customer service.
• Meet with team members regularly to discuss strengths and development opportunities.
• Delegate responsibilities with strategic consideration to departmental needs.
• Resolve employee relations issues ethically and in a timely manner.
• Present community information to prospective renters to appeal to their rental needs.
• Assist the apartment community with accounting needs.
• Provide accurate information on selling features of the community and area.
• Build positive rapport with potential residents by handling calls and emails promptly.
• Process applications for prospective residents and follow up to maintain communication.
• Prepare lease contracts and other required documents.
• Coordinate residents moving in and out and document events for proper departments.
• Listen to resident complaints and help develop solutions.
• Additional duties as assigned by manager.

Skills

Sales experience

Customer service

Management experience

Property management experience

Leasing experience

Flexibility with schedule

Driver's license

Tools

Microsoft Office

Yardi Voyager

Job description

Edward Rose & Sons is seeking a Leasing Supervisor to join an on-site community team in Rockford, IL. The role focuses on leading the leasing effort, delivering high-quality customer service, and promoting resident satisfaction.

The position requires prior sales/customer service and management experience, with preferred background in multi-family property management. Proficiency in Microsoft Office and Yardi Voyager is expected, along with a professional appearance and reliable